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How can recheck whether my topup has been active correctly


O2 Team

How can I check that my topup is activated properly or not. Since I did the topup since 7th May but now the balance as almost 0euro.

Appreciated your earliest reply

3 Antworten

o2_Giulia
  • Moderatorin
  • 20741 Antworten
  • 17. Mai 2025

Hello ​@paniddapiri,

welcome to our o2 Community 😀

Here you will find various ways to check your prepaid balance: How to check your balance - Prepaid | O₂ Community

I hope this is helpful for you. If you have any further questions, please let us know.

Best regards

Giulia


  • Autor
  • Neuling
  • 1 Antwort
  • 18. Mai 2025

๊Yes I tried but it doesn’t make sense since I just did the topup early of May but now my balance is nearly 0euro left.


o2_Bianca
  • Moderatorin
  • 24478 Antworten
  • 19. Mai 2025

Hello ​@paniddapiri,
has a pack been booked since the top-up which was waiting for credit top-up? If so, a booking can be made automatically after the payment has been received. Have you already checked this?
Best regards, Bianca


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