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Not able to login to mein o2 for my o2 prepaid

R
Neuling

Hey Folks,

I did not recharge my o2 prepaid sim in last few months and unfortunately network got stopped. Thanks to community, I read some suggestions and did 15 Euro recharge. Now network is there but I am not able to login to mein o2 app. I tried to login with sms code but it gives me error : Das Konto zu der eingegebenen Rufnummer bzw. E-Mail-Adresse wurde deaktiviert. Bei Fragen kontaktiere bitte unser Service-Team. 

Could you pl suggest how i can reactivate it. I tried checking with in person o2 stores but they are not able to help.

My O2 number: +49176xxxxxx35

Thanks

Edit o2_Kathi 16.05.25 o2 number removed for data protection reasons

    3 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • 20921 Antworten
    • 16. Mai 2025

    Hello ​@ronak0611,

    weicome to our o2 Community 😀

    Your account may have already been locked because you hadn't topped up for a while. Normally, however, you should be able to log in again after topping up.

    Have you tried logging into Mein o2 via your browser? Please also try to register your phone number again.

    Is your SIM card working again, and can you use it normally?

    Please note that you should not post any personal information such as your phone number here in the public forum.

    Best regards

    Giulia

    Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
    R
    Neuling
    • ronak0611
    • Autor
    • Neuling
    • 1 Antwort
    • 16. Mai 2025

    Thanks you ​@o2_Giulia ! My bad, i mistakenly put it up. Yes I tried logging via browser after clearing cache but it did not work. yes my sim card is working and I can use it but cant change existing plan or see consumed data. I tried registering again but it gives me error as folowing :( 

    This mobile number belongs to a customer account
    This mobile number belongs to a customer account that already has a My o2 login. If you would like to use this, please log in here.
    Otherwise, continue to create a separate login for this mobile number.
    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18732 Antworten
    • 18. Mai 2025

    Hi ​@ronak0611 ,

    what happens if you try to reset the password?

    If that also does not work, please contact our hotline. We’d like to take a look ourself, but we are limited to accounts which are connected to a contract.

    Best Regards
    Kurt

    Signatur :)
    R
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