einen Vertrag kündigen, den ich heute unterschrieben habe

hi, I currently have an eSim and bought a new phone and have been trying to link it to my new phone but to no avail so I decided to call O2 and have them cancel my current contract which I thought would be cancelled immediately but unfortunately it didn't as it is a two year contract. The person then put me through to someone who was willing to help me keep my current O2 number but then use it on a different phone and when I told the person about cancelling my contract they offered me a different plan and we ended up signing a contract. It was only after the call that I realised my current contract doesn't end until 31st January 2026 and I want to cancel the contract I recently signed.

I look forward to your answers, thank you

edit o2_Solveig 06.02.2025, 16:24 Uhr Doppelpost zusammengeführt 

Zur Info, doppelt:

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edit o2_Solveig 06.02.2025, 16:24 Uhr Doppelpost zusammengeführt 

Hello Solveig. Thank you for your response. I was told that the contract has been cancelled and l will receive an email in the next few days. As for the new contract l received an email with the following details. Does that mean it hasn’t been concluded and how can l cancel it?

​@Lee-Anne 

the new contract was rejected because the credit check failed. So there is nothing left to do. The existing contract will be canceled in January 31st 2026.

Greetings

Manga

Hey ​@Lee-Anne,

I hope all is well with you. I just wanted to check if we were able to answer all your questions. If you have any further questions, please let me know.😊