English O₂ Community: Mobile

Hello, team O2Like many customers of yours,i am also upset and disappointed of your service. It is the second day since network signal is very poor and internet speed is so slow that is driving me crazy.How can you people live with such bad and poor speed of internet? It is absurd.I am paying 70€ per month for this bad internet. Not worth it at all. The most poor speed of internet in all my life.Please check what is the problem /reason of this poor signal in region 34308.Thanks.   EDIT: verschoben in Englisch Mobile aus Mobilfunkdienste   o2_Maria,  16.04.2023,  10:14 Uhr

I bought some data plans because the original one wasn’t enough for me to use. Now I don’t need to use that much data anymore, how can I cancel the additional data plans? o2_Giulia, 11.08.2024, 17:59: verschoben von Mobilfunk zu Hause & HomeSpot zu English O₂ Community: Mobile

Dear O2,Today, I tried to change my prepaid from an old My Prepaid S plan to a new Prepaid S plan. My original intention is to activate the new plan after the old plan expires. But I accidentally activated the new plan immediately due to my weak German, and lacking of activation date option during my booking of the new Prepaid S plan.My old My Prepaid S plan is still valid until the end of this month, and I haven’t use the data plan in the new Prepaid tariff. I would like to have a refund for this. Is this possible?Many thanks in advance for your support.Best regards,

Hello,I tried to purchase new prepaid package 5 days ago but the website of o2 declined my credit card. However, in my bank account it looks like I have paid and I couldn’t get a refund. When I call the English callcenter. they gave me a new number only works in German and said me that I need to find someone who speaks in German and asks for help. I have 2 more weeks in Germany and then I will go back to my home country so I have a limited time to get my refund and I don’t think so that I can find someone in that time to help me. Is there any other way to get my refund?Thanks o2_Giulia, 06.08.2024, 14:54: verschoben von O₂ Prepaid zu English O₂ Community: Mobile Titel angepasst

Dear Community, As frustrating as it is, I’m reaching out here as a matter of last resort. I went to the O2 shop at Berlin Neukölln and have been misinformed about multiple aspects. I was promised that the SIM card will work at my address with 300mbps which I can also use for my work and household. They convinced me to opt for multiple SIM cards and move from my current provider. They also mentioned I can cancel them within 14 days. As the speed is not great and as a matter of fact since my current providers internet speed was better than what I got from O2, I went today and requested them to cancel my contract. The person who made the contract for me was not available and another person at the store said they can’t cancel it and I should do it by myself. I called the hotline and they are also unable to help. I honestly feel trapped and feel stuck with a burden of almost EUR 80 per month on just O2 SIM cards which is quite a lot for services I’m not even receiving. If

i have 3 O2 sim cards and the 2 sim cards have to pay a little less because of a promo. my friends use the other simcards. will they pay the same amount if i end my contract and change the ownership to them?

I got my phone on 19 July with 24 contract, and I still did not get any bill from O2. do I have to do something else? Edit o2_Sven 08.08.2024/14:39: Moved thread from o2 Mobilfunk: Rechnung to English o2 Community: Mobile and changed title

Hello,I want to order a sim card since i’ll be on vacations for 6 days in germany but i’ll live in airbnb so i can’t really get it delivered to me. I’m planning on moving there soon but i can’t order a sim and mail it to the airbnb. is there any solution? also, if i go to a store is a greek id (not passport) accepted?Thanks. o2_Giulia, 06.08.2024, 15:50: verschoben von O₂ SIM-Karte zu English O₂ Community: Mobile  

Hello, I was trying to renew my package - which was on automatic renewal and should renew itself- but for some reason the top up was not updated so I tried several times to buy the top up. Now I have spent 18 euros more than I needed. Can I get a help on this? Also is there a way to turn off automatic purchase of 30Mb Highspeed Day Surf package? It always consumes my top up before I can buy a new deal. Best regardsEdit: Thread moved to our english community, o2 Michi, 07.08.2024

Hi, I need invoices for my prepaid SIM payments for tax purposes.Edit o2_Antje: Moved from Prepaid to English Community / 07.08.2024 / 14:46

My name is XXXX, Kundennummer: XXXXX. My contract has ended, but you are still generating bills. Could you please stop auto-deducting the amount from my bank? I moved to India permanently on June 29, 2024.Edit o2_Antje: Moved from Tarife to English Community / Personal Data deleted / 03.08.2024Edit: o2_Maren 06.08.2024/14:04 Title adjusted.

Hello, I have bought a Samsung Galaxy S24 ultra on installment. Now I need to change my bank account. But unfortunately I can’t find any option in my account. Could anyone please help me with this matter? Thank you

Im o2-Shop in der Tamara-Danz-Straße 11, 10243 Berlin, in der East Side Mall gibt es zwei Filialmitarbeiter, die Kunden anlügen und sie um Geld betrügen. So machen sie es. Wenn Sie nach dem Prepaid-Tarif fragen, sagen sie im Voraus, dass er 30 Euro kostet. Wenn Sie fragen, ob es günstigere Prepaid-Tarife gibt, verneinen sie dies. Als sie sehen, dass Sie den korrekten Preis nicht kennen, sagen sie: „Oh, tut mir leid, der Kartenautomat funktioniert heute nicht, deshalb nehmen wir nur Bargeld.“ Er sagt auch, dass der Plan so funktioniert, dass man Ihnen die Karte gibt, sie aktiviert und das Guthaben auf Ihr Konto einzahlt. Mein aktueller Kontostand beträgt 0,01 Euro (normalerweise zahlen Sie 10 Euro). Okay, es heißt, das System brauche eine Weile, um alles zu verarbeiten, der zweite Filialmitarbeiter kommt an den Computer und gibt vermutlich seinen Mitarbeitercode ein, um verkaufen zu können zu Kunden. Danach legen sie die Sim auf das Telefon und sagen, dass die Aktivierung eine Weile

Hello. Please help, I ordered a SIM card from you by mail and now I can’t activate it online. When entering a phone number, it says that such a number was not found, what should I do?   Edit o2_Bianca: Verschoben zu English Community mobile

I was initially impressed my my O2.DE Homespot - it used to work really well.But over the last few months it has got progressively slower, the blue LTE light is now more often green (or flashing red)Turning the device off and on restores some connectivity - but not the 50mbps that you sold me as the device being capable of.My most recent speedtest shows a DL speed of 5.9Mbps and an upload of 6.0.My iPhone, connected to O2.DE (at the same location) has a speed of 80.5Mbps and an upload of 45.7Mbps.All I can assume is that the homespot has developed a fault!How do I get this fixed?  Why am I paying O2.DE €45 per month for a device that is 13 times slower than my mobile (that costs £16pm from O2.UK?)  

Hi there!!I see I m not alone there.Ive already used during 2 month Package M .but before 3 days ago I charged my balance up to 15 euros and observed 9.62 euros today.I couldn't really understand what's happened. After checking I see that automatically was activated another package with more expensive payment per day...how can I manage this situation ?thank you for support Edit: o2_Maren 05.08.2024/20:00 Uhr/ abgetrennt von Tariff Not activated after prepaid sim card purchase | O₂ Community (o2online.de)

hi , i got abit of a problem , I accidentally paid my bill on a different iban number which o2 also provided , the iban i paid too has iban with end number 22 , but the bills i got has end number 53  I dont know how to get these 3x 34.99 euro back , 

Hello O2 Team, I am Maryam N. and my phone number is 0157xyz.I have received the invoice this month about 46 euro, but that included last month as well. However, I have paid my last month invoice (16,35), but you have added in current month, please correct it.Thank you29.11.2022 08:42 o2_Katja: Rufnummer editiert, verschoben von Mobilfunkrechnung in unseren Englischbereich

Hello, I ordered an eSIM earlier this week. I’ve been  in the hospital and have no way to make phone calls and stay in contact outside the limited WiFi here.  I was under the impression that an eSIM could be ordered and accessed right away, which is why I thought this could work. I was dismayed to be told I could wait 6 days for it to show up in the mail. I have no way to get to my home to even access the mail until I’m not sure when. It’s a terrible Catch - 22.  is there anything that can be done? I desperately need the ability to call people and make arrangements for my kid and pets.  Also, I don’t seem to be getting any emails from O2 regarding my order. I don’t know what to do right now.  any help, please? 

 Edit o2_Sven 02.08.2024/08:33: Moved to English o2 Community: Mobile from Mobilfunk zu Hause

Some private number send me this:  Edit by o2_Steffen: Rufnummer + Link aus Screenshot entferntEdit o2_Cora 07.12.2023 / 14:30 Uhr: Verschoben von “o2 Home: Vertrag & Tarife”

Hi, I used O2 DSL for 6-7 Months and ended my contract in Mid of 2019. For the Tax declaration of 2019 I need all the invoices that I paid, however I cannot login with my previous credentials, it says User Doesn’t Exist and I cannot reset password. How can I get all my paid invoices? Please let me know. Thanks in advance. Regards, Sikandar   edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

I have been using two O2 mobile connections for the last two years. Recently, the contract for one SIM ended, and I canceled it. However, my other SIM is now being billed double the actual tariff amount.Edit o2_Cora 15.07.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife

Hello This morning I have been unpleasantly surprised after a talk with the english costumer service. They said that my o2 Unlimited Max sim card, which I used as a home internet with unlimited data, has been cancelled because of overusage. Also, there is no option they can offer me except for packs like 400 GB data.I have been using it for 2 and a half years and no one told me, when I was making the contract over the phone, that they could cancel the contract for that reason. For the price of 50 euros per month, I have to say I am disappointed.

I extended my contract and canceled my eSIMs, but I’m still being charged for them every month. The charges are added to my bill, and I have to call O2 customer service each time. They promise it will not be added next time, but the issue repeats every month. What can I do to resolve this? Edit o2_Sven 02.08.2024/08:47: Moved from o2 Mobilfunk: Rechnung to English o2 Community: Mobile