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Hello, about a week ago, I accidentally clicked on the early termination of myhandy. I would like to revert this. Please help me. I cannot pay the entire amount early. It was a mistake since I don’t know german. I’m deeply sorry for the inconvenience.

edit o2_Gerrit moved to English O₂ Community: Mobile

undo the process: widerruf@cc.o2online.de 


Sorry, I don’t understand. Should I send an email to that address?


yes, exactly.
*I hereby revoke the early repayment of my my Handy contract*.


thank you, i’ve sent the email. I hope they can cancel it since I’m only a student and it would be a major setback for me.


Hello @ramprvsad,

welcome to our o2 Community 🙂

I moved your thread to our English o2 Community 🙂

Great, that Bumer could help you with the way how to have the early cancellation of your my Handy cancelled again.

Please keep us updated here - if there are any questions, do not hesitate to ask them here 🙂

Best Regards,

Gerrit


@o2_Gerrit Can you please check and give me an update? I’ve received no follow up email or anything of that sort. I just want to know if it’s been cancelled or is in process of being cancelled because I’m super stressed about it.


Please wait, you will receive a reply to your email as soon as possible once it has been processed


Hello @ramprvsad 😊

like Bumer wrote it takes some time. To revert the early termination is possible, but it depends on the termination date. If its not in the near future (in a few days) there is a good chance to get it revoked. 

Best regards,

Michi 


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