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Warum O2 Service

I am very unhappy with o2


I must pay 50 euros extra for using 3G in Spain.

There are so many things that i wasnt told when signing this contract i would happily change my Internet provider right now.

Its getting annoying with all the new stuff

4 Antworten

Sächsin
Superstar
  • 24985 Antworten
  • 15. Januar 2025

Die knapp 50€ sind für “Datennutzung außerhalb der EU” angefallen.


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41081 Antworten
  • 15. Januar 2025

Where exactly did you travel? You must have either been in or through a non-EU country or close to the border with a non-EU country. To avoid such costs in future, it is important to manually select a network in an EU country.


schluej
Superstar
  • 15178 Antworten
  • 16. Januar 2025

Moin Moin,

as ​@Sächsin told you pay 50€ for non EU Network (red frame).

And you have luck, because the cost brake is working so you get limited to 50€.

The sum is on top!

 

 


o2_Ines
  • Moderatorin
  • 5204 Antworten
  • 18. Januar 2025

Hello ​@DinelK, welcome at our community.

As spain is in the EU with us, i really doubt that costs are from there. I can agree with the others. Were you perhaps at that time in a country that wasn't part of the EU?

Kind regards, Ines.


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