Cancel 24 month contract

https://info.o2online.de/kuendigung/

Warum wurde nicht nach der Lösung im alten Thread 

vorgegangen?

It wasn’t a simple solution, and I was going to be charge for the early termination, so I decided to wait until the end of the contract. However, I don’t want it to renew automatically.

Edit o2_Kathi 29.12.24 Full quote removed

use the cancellation link.

I did, thank you. I’m waiting for an answer now 

Hello ​@Ary.RV,

up to now we haven’t received your cancellation. Have you sent it over the link provided by Bumer?

Best regards

Giulia

Hello ​@o2_Giulia 

 I haven't received any answer from O2, could you please update me about my case?

Hello ​@Ary.RV,

thank you for your feedback.😊

I was happy to take a look at it. We have received your notice of termination. However, our review has shown that there is a discrepancy between the information provided in the form and our system. For data protection reasons, the termination has therefore not yet been saved. A letter has been sent to you. Did you make sure that you entered the correct data (customer number, name, phone number, etc.) when you gave notice of termination?

Best regards
Daniela

Hi

Sorry, by "letter" do you mean sent at home or an email? Because I haven't received any mail and I don't live in Germany anymore. Should I made a new notice of termination?

In this case by letter ​@Ary.RV 

Did you submit a regular termination or an immediate termination? Did you give your full details (first and last name) when you
gave notice? If not, please send them again.

Best regards
Daniela

Hi ​@o2_Daniela 

I already send the new notice. Would you please check if everything is correct or not? Than you