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Deactivated prepaid SIM

  • Jan. 10, 2025 10:10 PM UTC
  • 8 Antworten
  • 129 Aufrufe
Besucher:in

I had a prepaid SIM which got deactivated probably because I did not top it up for some time. How can I reactivate it? My mein o2 login does no work again.

Lösung von Bumer

reactivation is no longer possible. Order a new prepaid card.

https://www.o2-freikarte.de/prepaid-tarife/flextarife/prepaid-9ct/

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8 Antworten

Bumer
Legende
  • BumerLegende
  • Lösung
  • Jan. 10, 2025 10:16 PM UTC

reactivation is no longer possible. Order a new prepaid card.

https://www.o2-freikarte.de/prepaid-tarife/flextarife/prepaid-9ct/

    Besucher:in
    • busayo
    • Autor
    • Besucher:in
    • Jan. 10, 2025 10:22 PM UTC

    Okay.. Can I get the same number or can I port it to a different provider?

    Bumer
    Legende
    • BumerLegende
    • Jan. 10, 2025 10:24 PM UTC

    You can port your existing number to the free card or to another provider if it has not been deactivated within 90 days.

    Besucher:in
    • busayo
    • Autor
    • Besucher:in
    • Jan. 10, 2025 10:26 PM UTC

    Okay, but is it possible to order a new prepaid card but with the same number?

    Bumer
    Legende
    • BumerLegende
    • Jan. 10, 2025 10:28 PM UTC

    No, you can only port them afterwards.

    Besucher:in
    • busayo
    • Autor
    • Besucher:in
    • Jan. 10, 2025 10:29 PM UTC

    I'm not sure when it was deactivated, is this something you can help me check? Thanks.

    Bumer
    Legende
    • BumerLegende
    • Jan. 10, 2025 10:32 PM UTC

    No, I can't do that. I'm just a customer too.

    o2_Manga
    • o2_MangaModeratorin
    • Jan. 14, 2025 8:52 PM UTC

    Hi ​@busayo,

    welcome to our community. Nice to meet you. 🙂

    You can port your old mobile phone number within 90 days notice after deactivation. 

    Unfortunately we have no access to your contract data right here. 

    You can ask the prepaid customer support if they can find out: +49 (0) 176 888 55 282

    Thanks to Bumer for assistance. 💐

     

    Greetings

     

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