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Installment issue

  • January 16, 2025
  • 1 Antwort
  • 12 Aufrufe
D
Besucher:in

Hi, I need help. I purchased an iPhone 13 Pro Max two and a half years ago on a four-year installment contract. However, for the past few months, payments have stopped being deducted from my account. How can I continue paying my installments?


Edit o2_Daniela: moved from o2 Mobilfunk to English o2 Community 17.01.2025 11:07 Uhr

Lösung von o2_Daniela

Hello ​@december,

welcome to the o2 Community

At the moment, your contract is not linked to the community account, which is why we do not have access to the data.
We are therefore unable to see why no charge has been made. In this case, it is best to contact our customer service colleagues.
They will take a look and discuss the next steps with you😊

Best regards
Daniela

1 Antwort

o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • Lösung
  • January 17, 2025

Hello ​@december,

welcome to the o2 Community

At the moment, your contract is not linked to the community account, which is why we do not have access to the data.
We are therefore unable to see why no charge has been made. In this case, it is best to contact our customer service colleagues.
They will take a look and discuss the next steps with you😊

Best regards
Daniela

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