Mein O2 ios app Fehler OCQYIICY9A

do you log in with your phone number?

Yes. Trying to login with my phone number. Same works on web

Hello ​@ShakenNStirred 😊

did you try it on different times or did the message show up once?

I am just asking because sometimes the app is temporalily not available for a few minutes.

Best regards,

Michi

I did different times and same almost a month. What changes is the error code 

Try a different standard browser on your smartphone.

Browser is not the issue. App on IPhone is 

Please try this.

Hi ​@ShakenNStirred,

the setup of a different standard browser could be the solution.

Do you have the latest iOS (18.2.1) and the carrier settings (“o2-de 61.0”) installed? Just to make sure everything is updated.

Best regards,

Michi   

I am on iOS 18.2.1 and have Carrier → O2-de 61.0 

Changed default browser to Firefox and still same fehler but different code :-/

test that out:

I followed that and deleted the cookie and data. Still same error but different code. 

Hello ​@ShakenNStirred,

can you please try to log out (in the app its called “Abmelden”)? Then just delete the app and install it again. When starting the app, please log in manually without automatic login from iOS or copy-pasting the password. 

After this, it should be working. 

Best regards,

Michi