English O₂ Community: Mobile

I recently ended my contract and was informed that my number has been released for transfer. However, due to unforeseen delays, my new service provider was unable to complete the porting process in time.Can you extend the retention period for my number to allow the transfer to be completed? I would greatly appreciate your assistance in holding the number for a little longer so that I do not lose it.Please let me know if any additional information or action is required from my side.

I want to cancel my phone order as it can't be delivered to me And I want to refund the money

Hi,I signed a contract in the O2 Shop yesterday. Only to realise when I got home that the attendant actually wrote the email down as gmaill (with 2 Ls).The rest of the email is written correctly (the same as I used for this account). I would like to correct that if possible.Best Regards

Dear Sir/Madam,Kindly consider this a request for the invoice for the ongoing IPHONE contract for my VAT filing.Thank you in advanace. Best Regards,Foster Bain JosephEdit o2_Bianca 22.04.25 08:40Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community Mobile

Hi I need some helpSo my phone number is under my Grandma name. The contract is also under her name and I want to make my number separated so my phone number will be under my name and her number under her name. However I ask one of the o2 employee and I can't do it my self and my grandma has to be the one to do it. But she lives in Munchen and I live in Berlin. Is there any way else to do it?Thank you o2_Giulia, 17.04.2025, 16:44: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hello, I would like to port my O2 number to another service provider. Could you please process to release my number?Thanks and have a great day!

Buonasera Gentilissimi signori e signore con la presente chiedo aiuto perché mio marito ha smarrito il portafoglio con all’interno pin e pub potete aiutarlo!?

Hello,Iam on O2 Mobile Pro Unlimited on Demand (2024) tariff, that provides me with 10GB of daily data + unlimited times 2GB on sending an SMSWhenever I consume 80% of this data, i get a message asking me to send an SMS for additional data, but at a cost of €19,99. please see the message below"Hello Veda, you have used up 80% of your high-speed data volume. Book now for the current billing month an additional 10 GB of additional high-speed data volume for only 19.99 EUR. To book, simply reply to this SMS with DATA or inform here: o2.de/esnacks. Offer valid until 10.05.2025. Your o2 team"why is this? could you please help? also, please see attached image for your reference. o2_Giulia, 19.04.2025, 20:10: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi, I had same question last time but I haven’t found a way to solve this yet. I know some ppl provide me bank transfer would be a way to fix this situation but since I do not have German bank account, sub-charge of international bank transfer would be over the amount of what I will top up on my account.  I just need to charge less than a euro. Can I charge less than a euro through ATM? 

Всем привет, я заключил контракт с O2 на тариф мобильной связи с eSIM. Я получил договор по электронной почте, но активация eSIM не пришла. Я получил электронное письмо о том, что мне необходимо активировать eSIM, но у меня нет дополнительной информации. Итак, я случайно подписал второй контракт и хотел бы его расторгнуть. Что мне делать в этой ситуации? 

Hello,Recently, I visited an O2 shop to set up a broadband connection. Along with that, I also subscribed to the O2 Mobile L Online plan, which offers unlimited internet for €19.99 per month. During the process, I requested to transfer my existing Telekom number to my new O2 SIM. The staff initiated the number porting and provided me with two SIM cards for temporary use.After logging into the O2 app, I noticed an additional contract listed as "O2 IoT M Online," which charges me €4.99 per month. I contacted the shop for clarification, and they informed me that it was included as part of the package. However, I find no use for this "O2 IoT M Online" contract, as I already have an O2 SIM with unlimited internet.Therefore, I would like to cancel the 'O2 IoT M Online' contract to avoid unnecessary monthly charges.Kindly guide me through the cancellation process or proceed with the termination on my behalf.Edit o2_Antje: Moved from Tarife to English Community / 19.04.2025 / 14:06 Uhr

Hello,I need a MacBook urgently so I came to O2 because I need to pay it in instalments. But I need a US - English Keyboard Layout for my MacBook. I cannot see the option on the website but can I visit any O2 store and they can help me if possible. And if anything had the same issue can you help me with it if possible?Thanks. o2_Giulia, 17.04.2025, 19:47: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community

Hello,I ordered a prepaid SIM card online.I ordered it on Saturday, April 5th, and I haven't received it. They told me it could take a week, and that time has already passed.I don't know what I should do.Do I need to order another one? Please let me know.Thank you.

i odered my card about 1 week? when i can receive it? 

I already transferred the outstanding bill but its still showing in account edit o2_Gerrit18.04.2025 moved to English O₂ Community: Mobile

On October 2, 2024, I received a call from O2 informing me that my existing contract would expire in six months and that I could continue receiving benefits by renewing it. I agreed to this renewal over the phone. However, I later received two emails—one confirming my existing contract renewal and another for a new SIM contract, which I never agreed to. Since I was under the impression that I had only renewed my existing contract, I did not realize a separate SIM contract had been issued.On October 14, 2024, I contacted O2 customer service and specifically requested to cancel the contract issued on October 2. At no point was I asked for a contract number, and I assumed that my contract renewal had been canceled. However, I later discovered that only the new SIM contract was canceled, while my existing contract’s renewal remained active.Since then, whenever I called the O2 hotline, I was told that the issue had been raised and I would be informed but nothing happened. I am not sure what

Hello, i currently use a 100 gb contract for network, and so far, for the last 25 gb it worked wonderfully. No however, it seems to have no connection. I would like to know if maybe there is maintenance or high demand where i live at the moment, i am curretnly near Düren in Germany, to be more precise in the small city Kreuzau. Whoever reads this, have a pleasant day and i await an answer, goodbye. edit o2_Manga: verschoben von Messaging zu Englisch Mobile

Hello, I am having trouble with my O2 number - I cannot call anywhere (it gives weird alarm signal), and my internet is not working. That is why I couldn’t also call the english speaking department of O2. Please could you let me know what should I so in this case? ThanksEdit by o2_Katja: Moved to our english community

Dear O2 Customer Support,I hope you are doing well. I am writing to address an issue with my O2 contracts. Currently, I have four contracts under my name. Recently, I requested a 200 GB monthly plan for my number +++++++853.However, an O2 representative called me and, instead of modifying my existing contract, mistakenly created a new contract with a TV plan, which I did not request. I had clearly asked for the plan change to be applied to my other number, ++++++++ 876, but instead, I now have an additional contract that I do not want or need.Due to this mistake, I am now unable to manage the payments for all these contracts. I kindly request you to: Cancel the new contract with the TV plan, as it was not requested. Ensure that my intended plan (200 GB per month) is correctly applied to the right number (++++++++ 876). Provide confirmation once this issue is resolved. I appreciate your immediate attention to this matter, as it is causing financial inconvenience. Please let me know

I have moved from Germany and I cant seem to get a call on the Service, I want to cancel the contract before it renews as it ends in May.Any help is Welcome! 

I am not a O2 customer. I had never used any services from O2 till this moment. I had once tried to buy an Iphone through O2 contract from one of your O2 outlet in Wilma Mall, Willmerserdorf. But, I was not eligilbe for 1 Euro contract and they offered me with a 180 Euro one time offer. But due to insufficent fund with me i didnt take that option too. Now i got a mail from you saying that i have to pay a bill which i am not even using. I need it to be cancelled right away. And i am dont want any such messeges coming after this. Please do this ASAP.I am attaching the mail here. Please do the needfull ASAP.    Guten Tag, Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit. Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein. Ihr Konto weist einen Rückstand auf. Bitte überweisen Sie den offenen Betrag in Höhe von 132,45 bis zum 24.04

Hello, Today just the activation of DSL in my new address, I received one email that my 16.50 euro combi advantage has been deactivated. What 's the reason for this? How can I re activate this? Please advice urgently, otherwise I should think to close the mobile phone contract. Best regards,Jayanta Sanyaledit o2_Solveig 31.03.2025, 15:44 Uhr verschoben von o2 Mobilfunk →English Community 

I would like to transfer my o2 number to another company. How is that possible?

Hi, due to an unforseen mistake, a package was automatically renewed. I am roaming now and not using any of it. Can i cancel the purchase and get an refund on it?edit o2_Manga: verschoben von Mobilfunk: Rechnung zu Englisch: Mobilfunk&Tarife

I switched to unlimited internet about 2 weeks ago but I am not happy at all because I cannot use my internet efficiently because of the thing called daily speed limit. Suddenly everything goes very bad. My internet is a disgrace. What is the solution for this?Edit: Thread moved to our english community, o2 Michi 01.02.2025