Dear O2 Team, My name is Rajmond Tanushi. I recently signed a contract with O2 for a monthly rate of 40 EUR. A few days ago, I already paid 300 EUR, and now I have received a new invoice of 81.33 EUR for the period 08.06.2025 – 07.07.2025. I kindly request a detailed explanation of: What the 300 EUR payment covered Why the current invoice is 81.33 EUR instead of the 40 EUR agreed in the contract Whether any additional services, devices, or one-time fees have been added to my account Please review my account and send me a full breakdown of all charges and open invoices.I kindly ask that billing be paused until this issue is clarified. Thank you for your assistance. Best regards,Rajmond TanushiPhone: xxxxedit o2_Gerrit 14.07.2025 Hidden personal data and moved to English O₂ Community: Mobile

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Request for clarification regarding invoice and previous payment Customer number: 6108

Forum|Forum|4 months ago
July 14, 2025
3 Antworten
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rajmond
Besucher:in

Dear O2 Team,

My name is Rajmond Tanushi. I recently signed a contract with O2 for a monthly rate of 40 EUR. A few days ago, I already paid 300 EUR, and now I have received a new invoice of 81.33 EUR for the period 08.06.2025 – 07.07.2025.

I kindly request a detailed explanation of:

What the 300 EUR payment covered
Why the current invoice is 81.33 EUR instead of the 40 EUR agreed in the contract
Whether any additional services, devices, or one-time fees have been added to my account

Please review my account and send me a full breakdown of all charges and open invoices.

I kindly ask that billing be paused until this issue is clarified.

Thank you for your assistance.

Best regards,

Rajmond Tanushi

Phone: xxxx

edit o2_Gerrit 14.07.2025 Hidden personal data and moved to English O₂ Community: Mobile

Bumer
Forum|Forum|4 months ago
July 14, 2025

delete your personal data.

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o2_Gerrit
Moderator
Forum|Forum|4 months ago
July 14, 2025

Hello @rajmond,

welcome to our o2 community 🙂

As you are registered here with a prospect account not linked to a contract of yours, we cannot have insight into any of your contracts.

You can register here in our community via your Mein o2 customer account.

Have you signed a mobile contract?

Did you transfer the 300 € to pay your invoices beforehand or did you also buy a device like a smartphone for example and did make a prepayment about 300 € for it?

If you have recieved an invoice, what is detailed on page 2 for you contract(s)?

Best regards,

Gerrit