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Order not delivered

  • August 27, 2025
  • 1 Antwort
  • 26 Aufrufe
K
Besucher:in

Hello, 

I have ordered o2 Home S 50 Flex on August 14th, my sim is not yet delivered. the status is still in delivery and no tracking is provided and no status on what is happening. I need to know what is happening. My order number is WSFCxxxxx604

 

Edit o2_Kathi 28.08.25 Order number removed for data protection reasons + Moved from the section Mobilfunkdienste to English o2 Community: Mobile

    1 Antwort

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • August 28, 2025

    Good morning ​@kalpitha. A very warm welcome to our community 😊

    Please do not post any personal information here, as the community is public and can be viewed worldwide. I have therefore redacted your order number.

    We apologize for the long wait for your new SIM card. It doesn't usually take this long.

    Have you checked your address in the documents and is everything correct?

    As your community account is not yet linked to a customer account, we are unfortunately unable to check. Please contact our English customer hotline 089-666630081 to find out what is going on. Thank you and please keep us updated here.

     

     

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