Skip to main content
Warum O2
Warenkorb
 Service
Frage

Prepaid login: PUK required for new password

  • September 3, 2025
  • 2 Antworten
  • 28 Aufrufe
E
Besucher:in

Hello,

 

I am an 02 Prepaid customer. I normally log in with SMS code, but when I want to see my PUK, the system asks for my password. Unfortunately, I forgot my password, and when I try to create a new one, the system again asks for the PUK. This is a loop and I cannot continue.

 

My German is not good, so I would be very happy if someone could explain in English how I can get out of this situation.

 

Thank you!

Edit o2_Kathi 03.09.25 Moved from the section Mein o2, o2 Online & E-Mail to English o2 Community: Mobile

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • September 3, 2025

    If you forget your password you are not usually asked for a PUK, perhaps you could share a screenshot of this here.

    o2_Manga
    • o2_MangaModeratorin
    • September 6, 2025

    Hi ​@Efe Bayram 

    welcome to our community. Pleasure to meet you.

    Did you already solve the problem with the login or are you still in need of assistance? 

    Then indeed we need a screenshot of the problem.

    Greetings

    Manga

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica