Help Needed – Wrong Charges on My Contract and Request to Correct

You cannot request a refund via the forum but perhaps somebody van explain the reason for the charges if you upload a screenshot of page 2 of the invoice (without personal details!). The contract you signed cannot be amended easily, however, so if the invoice is correct as per the contract you would need to speak to the shop about that.

I hope you can help me in this here is my invoices from past 2 months i checked them today and i was totally in shock i did make international calls i get to know i was being charged fo that i was not aware of that fact.

Yes, the calls (Verbindungen) caused the invoices to be very high but otherwise everything looks correct. The tariff costs 42.99 but you are getting a discount of 23 Euros so you are only paying 19.99.

Thank you for your explanation. Could you please confirm if the €23 discount is applied every month for the entire contract or only temporarily? Is everything okay with my contract beside the calls.

There is no expiry date on the discounts, so if you have no chargeable calls the invoice total should be 19.99 going forward.

Good morning ​@Xoxo06 😊

Thank you for contacting us with your concern. We warmly welcome you to our community.

It's understandable that you're surprised by the higher bill, as this wasn't discussed or agreed upon in the shop. We apologize for the confusion and stress this situation has caused you.

I'm very happy to see that you've already received great support from bs0.

Thank you for sharing the screenshots.

The agreed monthly base fee of €19.99 is correct and no additional charges will be made; the discount is correct. Are you now able to understand what the additional costs were charged for? So you made calls abroad, correct?

Which rate plan are you using? You surely received the price list with your documents, right?