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Expectation of Internet Speed from a upto 300Mbps internet speed providing contract

  • September 1, 2025
  • 3 Antworten
  • 26 Aufrufe
H
Besucher:in

I have multiple SIM contracts with O2, each offering speeds of up to 300 Mbps. According to O2’s coverage map, my home is within their 5G service area. I also live in a roadside building with no major obstructions.

However, I rarely get more than 30 Mbps download speed, and my upload speed is usually below 2 Mbps. I have tested this with several high-end smartphones, and the results are consistently the same. In addition, the connection frequently switches from 5G back to 4G.

Since January, I have been contacting O2 about this issue. They usually open a service ticket, but after a couple of weeks I receive a message saying the problem has been resolved even though nothing has changed. To this day, the issue remains unresolved.

My question is, is it normal that customers experience such a large gap between the contracted speed and the actual speed, and does O2 generally not take responsibility for this?

 

o2_Giulia, 01.09.2025, 19:02: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Mobile

3 Antworten

bs0
Legende
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  • bs0Legende
  • Legende
  • September 1, 2025

You posted in the home internet section, but your issue is with your mobile phone contracts? With mobile that is certainly possible because there are so many factors that can affect reception. At some point the regulator intends to set a minimum speed for mobile contracts, but this has not yet happened.

If the phone keeps switching between 4G and 5G, try switching it to 4G only as probably the 5G signal is not that strong at your location or the network capacity is currently too low to meet demand. You might find that the 4G only speed is better.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Gerrit
H
Besucher:in
  • ha19
  • Autor
  • Besucher:in
  • September 1, 2025

Thank you for the suggestion. I’m not happy with the service and customer service of O2. Just wanted to know if it is common with everyone that they get less speed and O2 doesn’t do anything about it. Because I’m tired of contacting them regarding this matter.

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • September 4, 2025

Hello ​@ha19,

that is not so nice that you have persistently such a low speed at your address.

It is good that you have reported this to us, and if you have tested with several smartphones it points to our network.

Did you try to switch in the settings of your phone to 4G as bs0 suggested?

If you like you can write a street near your adress - but please for the security of your data not your address itself - and your postal code for us to have a closer look.

Best regards,

Gerrit

 

 

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