Unable to activate new contract eSim to new Apple Watch

Another 23 hours later, still no success. Could someone please assist/advise. Many thanks 

Hello ​@Joubs2025 

Welcome to the community.
We are currently experiencing restrictions when activating eSIM on Apple Watch devices.
You mentioned that you have already contacted the hotline. Do you know if a bug ticket has already been created there?

Please provide us with the last two digits of the mobile number in question. We will be happy to look into it.

Best regards,
Maria

Dear Maria, 

Many thanks for your response. We have contacted the call centre 17 times, each time with a different suggestion given with no success. I am unsure if a bug ticket was created during any of these calls. On one of the calls we specifically asked for the issue to be escalated, and asked for a reference number, which they could not provide. 
 

The last 2 digits of the number in question is 14.

Let me know if you require any further information. 
Many thanks 

Hi ​@Joubs2025,

It's really annoying that you contacted the hotline so often and no one was able to help you. That shouldn't be the case. However, the o2 moderators will take care of your request here.

Best regards,
Alex

That would be GREATLY appreciated! 

Is there any further information how to resolve the issue? 

​@o2_Maria - could you please revert back with some further information on how to resolve the issue? 

​@MXP_Alex - can you offer suggestions? After the initial reply here, the thread seems to have been ghosted? 

Hello ​@Joubs2025 ,

The forum is not a direct channel, and responses from us Mods may take some time. We will, of course, do our best to respond as promptly as possible. 🌼

I have noticed that you do not have an eSIM order pending in the system, as I have seen frequently with this issue.

Is there currently an eSIM stuck in ‘waiting’ (or ‘Activating’ as your screenshots show) status on your Apple Watch?

Kind regards, 

Rebecca

​@o2_Rebecca  It has once again reset (the eSIM activation) and it no longer in “waiting”. I have done this dozens of times with no success - do I need to re-request an eSIM? 

 @o2_Rebecca we have again requested a new eSIM this evening, one again it remains on “activating”. 
Please let me know if you require any further action from my side.  
 

Hello ​@Joubs2025 ,

Thank you for your detailed reply and the screenshots. I have created a ticket for you with our technical support team to resolve the issue.

I’m sorry that’s been taking so long 😞

Kind regards, Rebecca