Help me fast please. Last monday i ordered a sim card, i didnt get any email

Good morning ​@ThomasTran.

Thank you for contacting us with your query. We warmly welcome you here.

Our forum here is not a live medium, but we do our best to provide support as quickly as possible. This is a customer-to-customer community 🤗

So, last Monday you placed an order online for a mobile phone contract and provided your email address but a friend's contact number, correct? The contact number has nothing to do with it. Did you not receive any emails from us? Not even a confirmation of receipt or anything similar?

Did you check your spam folder?

Good morning ​@o2_Kathi 

Thank you for being with me

I checked everywhere i could with my email and i just want to know if my order has been successfully confirmed or if my contract has already started. So i can know should i wait for the order or should i go to any of your store and sign one.

I wish you a good day!

​@ThomasTran It's unfortunate that you haven't received an email from us yet 🤔 Please call our customer service hotline tomorrow to inquire about your order. We are unable to look into this from here, as your community account is not linked to an active customer account with us.

We also have an English hotline 😊

​@o2_Kathi Sorry but can i just go to a store and ask them to check it? I dont have a number in germany and my number from hometown doesnt work here.

​@ThomasTran I also think you may have mistyped your email address, because we should have sent you at least one piece of information by email. Yes, you can also visit one of our stores, but I can't guarantee that they will be able to help you with this issue 🤔

Would it be possible for you to call us from another phone?

​@o2_Kathi  ​@bs0  Thank you so much for your helps. Now i know what to do.

Wish you guys a good sunday!

​@ThomasTran I'm glad we were able to help you here. I hope everything gets sorted out quickly. Feel free to update us here if that's the case or if you have any further questions.😊

I wish you a good Sunday as well. :)