English O₂ Community: Mobile

Hi i left Germany and already sent the contract cancellation form with address cancellation and other required documents. I want to know how long will it take to cancel my contract. What's the current status? Is it still in progress?

Hello, I travelled in Switzerland which is not included in my contract, which is why I was deactivating my roaming when in Switzerland and reactivated it as soon as I was in Austria / France. How come I paid for that month 89 € instead of the usual 45€? Could O2 actually provide me with a proof of where I was using my data ? I'm totally sure that I never used in in Switzerland. Only at the border like Feldkrich in Austria. Thanks. Julien

how to extend the ringer time Edit by o2_Tatjana: moved thread to an other category

Once again, my fritzbox 7490 is not working. On fritz.box it says “internet nicht verbunden”, even though the lights are ok (wlan and internet lights are green). Last time i made a friend call the customer service in german and the only thing they did was reset something from there and everything was ok. It took literally 3 minutes. But they don’t understand me in english, i just need them to reset the damn thing from there!!!!!! Can someone help me please???

Every time I top up the recharge on my phone, about 6 euros get deducted from some third party service without my knowledge and without my consent. I have found no way to block these payments. It is difficult to catch an english speaking customer service provider which is why I have not been able to directly ask O 2 to put a block on these payments and I cant find how to do it myself from the website as I see no such option listed on the website/app. Some guide/instructions for the procedure to block all the third party payments would be helpful.

The worst mobile coverage of Germany. They are giving the best options, the most GB of internet which you can not use. I made this mistake and I still have like 15 more months. After it is over I will burn the sim card and the contract in front of an O2 store. I live in Bodensee area and can you believe that the Swiss operators are giving WAY BETTER signal from 6-7 km away. The internet speed: In city center it might compete with a 56k router, maybe!!! When you travel between the cities other operators are giving at least signal but O2 is giving nothing. If your car is broken you can not call anyone. Sooo my advice is, instead of using O2 you better communicate with smoke like Indians. Believe me it will be way faster and efficient. Best Regards Ercan

I am trying to add a data plan to my iPhone XS by adding an eSIM. I have found the page where I believe the eSIM details should be, but there isn't a QR code on this page. Further, the buttons to copy the "SM-DP + Adresse" don't do anything. I have tried this on both Safari and Chrome on OSX, and on Safari on iOS and none work. Using the O2 app isn't an option for me as my phone is registered to the UK app store (I am based in both Germany and the UK). Please see from the screenshot that no QR code is visible. --- Übersetzt von Google Translate Ich versuche, meinem iPhone XS einen Datenplan hinzuzufügen, indem ich ein eSIM hinzufüge. Ich habe die Seite gefunden, auf der meines Erachtens die eSIM-Details gespeichert sein sollten, aber auf dieser Seite befindet sich kein QR-Code. Außerdem haben die Schaltflächen zum Kopieren der "SM-DP + Adresse" keine Funktion. Ich habe dies sowohl auf Safari als auch auf Chrome unter OSX und auf Safari unter iOS versucht und es fun

good evening i missed monthly payment. is it possible to make it now by monthly payment?

Hello, I would like to transfer my o2 number to another company. Can you please help me by releasing my phone number 017xxxxx915 and my daughter's number 017xxxxx012 ?

Hello, I was in Germany in 2015. I left Germany in December 2015 and came back for job two months ago. While I was leaving Germany in 2015, I send a letter to O2 to cancel my mobile contract. I never heard of them back. But now I realize that O2 continued charging and I owe 300 euros. I just learned my SCHUFA report. How should I fix this issue? Should I pay this to you for 3 years. Who should I call to fix this issue? I do not speak German. It would be nice if there is any contact to which I can communicate and fix the issue. Thank you.

Hi I have recharge my prepaid sim card, but I do not want data , i want the SIM to be active only make and receive calls how to remove data but keep the phone calls running please?How to disable only data pack Edit by o2_Katja: Titel in den Post eingefügt, knappen Titel vergeben

Hello, I would like to do the number porting. So, can you please share my number? Therefore, I can switch from O2 network to other. My number is 0176xxxxxx82. Please do the necessary. I thank you. greetings Vignesh. edit Thomas3 : please do not post any personal data here, because public forum

Hello, I was just charged 31 euros extra on the rechnung for August, for an Einmaliger Anschlusspreis (starting on July 30 this year), when I have this contract already since the month of october last year, and the connection was already covered. Grundgebühren (monatlich) Tarifzuschlag 15,00 Euro 19% 12,6050 O2 Free M Boost 19% 29,4034 Verbindungen & Services Verbindungen ins Ausland 19% 1,1400 Einmalgebühren Einmaliger Anschlusspreis - 30.07.2019 19% 25,2016 Can you please give me a somehow useful reply, as it is impossible to talk with ANYONE who can communicate in english now? (Which is extremely weird, considering how easy it was, back when my contract was made)....... Thanks.

Dears, Yesterday I migrated from prepaid to postpaid and I asked my old number to be ported, signed the papers and all was fine. Today, I got a mail with the below: Guten Tag Herr Shousha, vielen Dank für Ihr Interesse an einer Rufnummernmitnahme. Bevor die Rufnummernmitnahme für Sie durchgeführt werden kann, muss die von Ihnen angegebene Prepaid-Rufnummer registriert sein. Registrieren Sie daher bitte Ihre Rufnummer über die o2 Prepaid-Hotline unter +49 (0)176 888 55 282. Gehen Sie im Anschluss noch einmal online und lassen Sie uns einen neuen Auftrag zukommen. Das dauert nicht lange und geht ganz einfach: www.o2.de/mein-o2/rufnummermitnahme Dann können wir die gewünschte Rufnummernmitnahme für Sie beauftragen. Wir bitten Sie, bei Ihrer Antwort stets den gesamten

Hello Since there is no help in english for the hotline, which is absured, maybe here... I dont use anymore the prepaid card, and i even dont have it anymore. I dont use it since march and somehow the tariff is a loop which i never ordered, and it takes of me every month since then 20€. I must cancel this somehow and is it possible to get a payback? Since obviously you can see there is no use at all of the company.

Hi , My device and service contract was expiring on 7th Sept and I started a new contract for Free L Online 30gb with Iphone XR 64 GB Black on 8 Aug.I received confirmation for the price-plan and another email saying that I will be notified soon about the device order , However i was not notified in my Inbox, so i waited until the last payment for my previous phone was taken on 28 Aug and after I contacted your customer service Hotline through a friend as i don't speak good German . I find out that you sent me 2 emails and because i did not made the payment the Phone order expired and i cannot make another one unless I wait 3 more months . I realized after that this must be a mistake and I checked all my folders and I saw 2 emails in my Spam folder which - nobody usually checks . However , i really wanted to get this phone together with my phone contract and I was not expecting this to happen . I feel that this is nobody fault and I would need some

Hey, I have entered incorrectly 3 times my PIN code and now I need my PUK code but unfortunately it is in my apartment in Germany and I am not there at the moment. I tried making an account but it sends the password per sms and I can't receive it. Is there a way I can get the PUK code? Thank you in advance!

Hello ! Since end of last week, my internet connection does not work properly. At the beginning there was an error message saying that the wifi was not working, and since then it is working again but very slow. To watch a video/movie online is really not possible because it needs a lot of time for charging any video ( even 1 min video). I restarted already the wifi several times and even also left it switch it off during around 12h. Before last week internet was always working well, with a normal speed. any help is welcome ! thanks !

I did write to your services about a contract resignation because the prices are too expensive a month ago. They suggest me to contact your services here. How can I terminate the contract ? What is the process ? Is there any delay ? It's been 6 years that I'm your customer maybe you could suggest me better prices ? My customer number is 60XXXXX939 Thank you for feedback and help Best Regards o2_Tobias: Because of data-security-reasons I had to hide your customer number.

Hi O2 team, As no one is responding to my query in old thread. At least can you please help me here. Customer number: XXXXXXXXXXXXX I have created ticket: XXXXXXX (They did the port line reset). But still problem exist and this time. Problem seems to be occurring more regularly. Can you please help me. you can call me on below numbers. XXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX Please help me Note: please dont close this thread. Instead you can help me. So that I will be back to my work and happy. @o2_Marc @o2_Adrian , @o2_Alexandra

Dear O2, I was not able, like many others in this forum to activate a prepaid card that I ordered online. I understand that you have chosen to work with Postident, and this makes impossible the ID identification process for a not negligible number of foreign passport holders. Working with Postident is a choice you have made and I know now one can just buy the card in an O2 shop. I get it, but you have at least, let's say "the moral" obligation of informing your potential customers in a transparent way in your website at the time of ordering a prepaid card that not all the passports are valid for the online identification process. A list of the countries whose passport are able to be used for the online identification would be extremely helpful. Although this would not make the uncomfortable sensation that the situation is not fare at all go away, at least it would save time and avoid the irritation of realizing that you have got a card that is useless and you were not informed in a tra

Dear Team, I would like to transfer from mobile number from O2 prepaid to debitel for my new contract. I have visited O2 shop in Erlagnen and nothing turned out well. Could you please release my number 0176****9117 for porting immediately? Thanks in advance, Dhinesh Bala

Hello, I bought a new Samsung phone from Germany and used a SIM from O2, the phone works well. Unfortunately when I inserted my Egyptian SIM the mobile does not work and the following message appeared "SIM network PIN blocked enter SIM network PUK". Actually, I am contacting Samsung technical support team to solve this issue, and they are asking for the network service provider in Germany to request a network unlock code. In this particular way, once I get a network unlock code from O2 in Germany, that is the time I can put it on the phone and then I use the phone in Egypt using an Egyptian SIM. Could you advise, how to solve it because I'm going to Egypt again this Saturday and I need to use the Egyptian SIM card.

Hi! Today a technician vcame to my house and checked the line. So my connection is active starting from today. The issue is that I did not receive the router. Could you please help me?

Sorry this isn't written in German... I left the country at the end of March to return home to Canada. In mid-March I sent a letter advising Telefonica/O2 that I had left the country and would like to cancel my contract. I provided my a copy of my city de-registration and my flight ticket. I have not heard any response to date and I am continued to be billed to a bank account that is closed. Any help or recommendations on how to resolve this is greatly appreciated. Best Regards, Kurtus