English O₂ Community: Mobile

I have left Germany on a quick notice. I had few installments (7-8) left on my “My Handy” contract around my departure time. I had visited one O2 shop to terminate my contract. They said they made a request, I will get a bill soon and then I could pay the due bill. That bill nerver arrived and I left Germany. Now i would like to pay my bill but the online chat isn’t working at all mainly because I don’t speak German.Please help me if you can :)

My SIM card had a high data usage and now I have a data roaming lock. How can I solve this?

hello, one month ago i ordered Huawei Mate 20 pro with sim card (tariff free M). My order returned back because hause number was not given on address, then i contacted with O2 and solved the problem. My phone and sim card has arrived but I could not use the sim card, because it is deactivated, when I contacted to O2, they told me that sim card has already deactivated, they will send the new one. And they sent it also they started my contract. Now it is almost 20 days passed, but still did not receive my sim card. Could you please give me any suggestions. Thanks

Hello, I recently activated a new contract sim card. Data and text are working fine but I cannot place or receive phone calls either through cellular or through Facetime voice calls.  Please help.  Regards, J

I've added a second phone (myhandy)n on a new o2 free  contact to my existing account. It's not showing up in the o2 app from my existing contract, except as a completed order. When I try to register for the o2 App with the new phone number on the new phone, it says an o2 account already exists for this number. What can I do? I'd like the app on the new phone, and was hoping, as it's another contract although paid by me, I would get a second set of o2 bonuses (I like the o2 Videobusters for example, another film per month would be great!) 

I ordered a new sim with contract for my son, it's  an o2s contract with a new phone. His birthday is on Thursday so I started the activation setup last night, but there's a problem. It won't activate, despite it saying "Dein SIM ist schon aktiviert.."  can the o2 experts have a look what's going on for me please? It looks to me, based on what is showing in my o2 app, and from the evasive response of the o2 person I spoke to today, that something was setup or ordered incorrectly, and I'm worried that the birthday present wont be ready for Thursday. Although I  ordereda new contract,  there was no phone number on the Sim card like there should have been so I'm worried I was sent a spare sim or something like that.  I am sure there was a mistake at the o2 end, help please!

Hi,I ordered a contract on the telephone with customer services who managed to give me a deal after I had cancelled and reactivate my contract.I specifically told them to deliver to my business address and to put it on my delivery note. O2 have my full name and company name on the delivery and order details, but the details they gave to DHL does not have the Company Name on the details. So they tried to deliver yesterday but not seeing my name on the door (obviously it is a business and so a company name will be on the door), they stated they couldn’t deliver.I spoke to O2 and they said they cannot change the address - O2 can do this directly bu contacting DHL. I spoke to O2 via phone and online chat and they said they can’t do anything. O2 suggested I cancel the contract and try again. This means another delay. It has already been delayed for more than a week!! What do I do? Why can’t O2 give the correct details to DHL using the shipment/tracking

HiI bought a gsm line last septemberI speciflcy asked for 10Gb of internet Data. and how much will it cost meThe O2 guy said it 29.99 euro par month ( He has bad english as well )Yesterday I got the email containg the bill in which I have to pay 111 euro!!!!!!!I went through details and I found that I have 2 GSM lines and in both of them I have thisO2 Free M Online (2019)29,99 € monatlichand in the second :O2 Free M Online (2019)19,99 € monatlichI also found this entertainment pack,TV pack which I also never remember asking for. or neither he mentioned to me ( fo both  lines).Maybe I signed the contract thinking that an employee of O2 will never do such things …and Im fully aware that I will be paying for things I will never use.but I will never recommand O2 to any friendsonce this 2 years contract is finished I just go to an other operator  

Hello, I am a new O2 client and I was supposed to receive the router yesterday. In the DHL tracking web page I saw the delivery was attempted but the receiver was unknown. I think that happened because the employee at the O2 shop where I hired the connection confused my address. I told him to correct the address and he said he would, but I don't know if he finally did. Is there any English customer service?

HiI'm a client of O2.last month I went to O2 store and I specificity asked for 10Gb of Internet Data. and how much will it cost me, The O2 guy said it 29.99 euro per month.Yesterday, I got the email containing the bill in which I have to pay 111 euro!!!!!!!I went through details and I found out that I have 2 GSM lines and in both of them I have this:O2 Free M Online (2019)29,99 € monatlichand in the second :O2 Free M Online (2019)19,99 € monatlichI also found this entertainment pack,TV pack which I also never remember asking for. or neither he mentioned to me ( for both lines).and finally I have 2 GSM lines but he gave me once sim card.Maybe I signed the contract thinking that an employee of O2 will never do such things … and Im fully aware that I will be paying for things I will never use.  

Dear Sir,Madam, I have applied for internet at home, it was rejected. I have applied for mobile contract, again rejected without any reason. No info given.I was hopping to get an answer but nothing.With whom may I speak to find out the reason for all above. Thank you

Hello,I have just received my new O2 SIM and I want to activate it as soon as possible. I tried the video call but they told me that since my identity card is in paper and not a plastic card they can’t decide if it is a fake or not. How can I do?I’m Italian and I don’t speak German, so I couldn’t call the o2 hotline because there is no english support.Thanks in advance

Hi, where can I find my Mandatsreferenz number (UMR, Unique Mandate reference)? Is it the same as my Kundennummer? I need it to set up an approvel for direct SEPA debit. Also, is this Glaubiger-Identifikationsnummer (CID, Creditor identifier) xxx62 for the direct sepa debit correct? Thank you. Regards, Tomas Edit o2_Jelena: Kundendaten entfernt

Hello, I ordered a prepaid card online yesterday, but I found the telephone number I wrote is wrong! Can I correct it？ [color=blue]Personal data deleted - o2_Kurt[/color]

Hello , I got my connection on september 19th . (activated) . But My bill states its from september 1. Also , I got the plan flex plan and I dint use any phone cals or so . But My bill states 82euros which is so much . When i got the Plan they dint tell me anything about the other costs. Kindly help Me . This is really so much. I dint even use the connection, Still getting such a huge bill is nearly unacceptable.

Hello, in the past my husband had a different o2 account, but then he moved his mobile number to my o2 account to save money. Now he needs to move it back to his account! Can you help with this? Thanks, Kat

Dears, I ordered a Note 10+ from O2 almost a week ago. But, yesterday the status was updated DHL website that DHL tried to deliver the package, although this is not correct as I was in my workplace from 9 AM till 7 PM. I called DHL yesterday, and they confirmed that they will try to deliver again this week But, today I got another mail from O2 that the package will be return to O2 and it will be like cancelled order and I will get my deposit back! Is it possible to rather than cancelling my order, to pick it up from any O2 shop ? Could you please help

Hello everyone, I am trying to check the details of the call logs for the past month. I have a prepaid card and not in any sort of contracts except the auto-debit enabled below certain balance. When I go to the service section and choose View itemized bill option the website just redirects me to my home page where it only shows my current remain balance and current remained data. What i need instead is a detailed bill of my phone calls for past one month or so. Is there any way to get this bill from the O2 my home page itself? Or maybe enable a service which sends the detailed bill to my registered email address? Many thanks and have a good day :) Thanks and regards, Suraj.

I left Germany on August 1st 2019, and ended the contract before I left. I was charged for the cancellation. But after that, I still got bill for September. Can someone fix it?

Hello, I had a prepaid number, and this afternoon I chose a postpaid contract online giving my current prepaid number. After some minutes I received an email saying that I will receive a new sim card. I didn't ask for a new number I just want to use my current number as postpaid that's all. How can I solve this problem ? Thanks

Hi O2 team, I would like to transfer my number (0176 #### 6992) from O2 to Congstar. Kind regards, Raechel Colbert

Hello, I recently moved to Germany and I need quickly a German number. I wanted to order a SIM with prepaid S rate, but the problem is that I have a foreign ID so I am not sure if I can activate the sim. I went to an O2 shop but they didn't speak english so I couldn't ask. Do you know if they can activate my SIM if I show them the registration to the city? Thanks in advance!

Hi, I've been on O2 with a prepaid number for around 4 years now, and have been very happy with the service in Berlin and the price. I'm wanting to add an Apple Watch with cellular to my account. Thanks to the very helpful O2.de twitter team 😀, I now understand that I can't add a cellular Apple Watch to my prepaid account (which is quite a shame 😞 ). So, my question is what would be the best way to do this? I currently use no more than 2 GB of data per month in total, and very few talking minutes and SMS's (probably less that 30 minutes and 10 SMS's). What O2 offering would be best for my iPhone (nano SIM) and Apple Watch (eSIM) based on that, and how much would it cost? (I expect the Apple Watch data usage to be very low.) I'll be honest, if it's much more than I currently pay (less than €15) then it's quite unlikely I would even consider it! Thanks!

Hi, I requested the termination (or rather, non-renewal) of my contract for the 14th of February. I received an email confirming that the cancelation was registered, however I did not receive anty instruction regarding how to return the router I am using. One of my concern is that I wish to leave Germany before the 14th (on the 1st, more specifically), and would like, therefore, to send the router a few weeks before. Note that, if need be, I could send the package from France, but I would rather take care of this as early as possible (i.e. before the end of January). Note: my line number is the 06xx - 36xxxxxx Thank you and have a great day, Paul Edit by MXP_Alex: Telephone number deleted

I've my contract extension some days ago, my number which is ended with 347, I've been offered O2 S boost tarif, with 3 GB for 14,99 EUR, at first the tarif was not changed, second I called them on the support phone to fix that, to find that they did a mistake for the 2nd time, and only offered 2 GB. I don't have soooo much time to keep talking to you and every time has something wrong done, please for this number change the high internet speed to 3 GB as offered for the 14,99 EUR !!