I applied for a mobile phone with contract at O2 Shop in Alexandarplatz. Order number on the application form (Auftrags-nummer) is EPxxxxxxx07. I was informed by the executive that order was rejected. I have not received any email confirmation regarding the status of the order.
Can i get the status (rejection) as email confirmation?
Edit o2_Flo: Data anonymized.
Edit by o2_Tatjana: moved thread to an other category
Gelöst
Order status for mobile phone with contract
Lösung von o2_Andrea
Dear @benki ,
the hardware order of your iPhone XS was not rejected, it was just failed in our database. So there was no rejection email sent to you. The shop can order it for you again
Kind regards,
Andrea
Zur Antwort springenthe hardware order of your iPhone XS was not rejected, it was just failed in our database. So there was no rejection email sent to you. The shop can order it for you again
Kind regards,
Andrea
- Team
- 26467 Antworten
Dear @benki ,
first of all, welcome to our forum. Nice that you have found the way to us. :-)
To help you I need some further information from you. I'll write a private message from o2_Support to you.
Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!
Kind regards,
Andrea
first of all, welcome to our forum. Nice that you have found the way to us. :-)
To help you I need some further information from you. I'll write a private message from o2_Support to you.
Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!
Kind regards,
Andrea
- Team
- 26467 Antworten
- Lösung
Dear @benki ,
the hardware order of your iPhone XS was not rejected, it was just failed in our database. So there was no rejection email sent to you. The shop can order it for you again
Kind regards,
Andrea
the hardware order of your iPhone XS was not rejected, it was just failed in our database. So there was no rejection email sent to you. The shop can order it for you again
Kind regards,
Andrea
- Team
- 26467 Antworten
Dear @benki ,
please go to your shop to cancel that contract, we are not allowed to cancel shop contracts. ☑️
Kind regards,
Andrea
please go to your shop to cancel that contract, we are not allowed to cancel shop contracts. ☑️
Kind regards,
Andrea
hi good day.
i already paid yesterday for the advance payment as credit for the iphone 11 pro max.
what will be the next step? and when will i be able to receive the phone? thank you
- 11690 Antworten
Hi
thanks a lot for your request.
You always can check your delivery status here: https://www.o2online.de/service/bestellung-lieferung/voraussichtlicher-versand/
In order to check the delivery date, please respond to the private message I sent to you via
Thanks a lot.
Loving greetings,
Tobias
- 11690 Antworten
Hi
I am glad to inform you that your iPhone will arrive at your place today.
Did the sim-card already arrive as well?
If this is the case, please activate the SIM-card here: Activation
By the way, do you know already our new pack “o2 TV”? With this App you have over 100 TV-programs available on your device. This is very practical when you are travelling, even abroad. Would you like to test this App for free for one month? It can be cancelled at any time.
I look forward to your reply.
Loving greetings,
Tobias
- 11690 Antworten
Hi
congratulations!
I hope you enjoy your new device.
As I see you were also successful in activating your SIM-card.
Please check out also our digital living-room: https://g.o2.de/community-treffpunkt I hope you find there some interesting subjects for you.
Loving greetings,
Tobias
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