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I applied for a mobile phone with contract at O2 Shop in Alexandarplatz. Order number on the application form (Auftrags-nummer) is EPxxxxxxx07. I was informed by the executive that order was rejected. I have not received any email confirmation regarding the status of the order.

Can i get the status (rejection) as email confirmation?


Edit o2_Flo: Data anonymized.
Edit by o2_Tatjana: moved thread to an other category

Dear @benki ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



To help you I need some further information from you. I'll write a private message from o2_Support to you.



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
Dear @benki ,



the hardware order of your iPhone XS was not rejected, it was just failed in our database. So there was no rejection email sent to you. The shop can order it for you again



Kind regards,

Andrea
Thank you.



I do not want to order it again. Please cancel the order.
Dear @benki ,



please go to your shop to cancel that contract, we are not allowed to cancel shop contracts. ☑️



Kind regards,

Andrea

hi good day.

i already paid yesterday for the advance payment as credit for the iphone 11 pro max.

what will be the next step? and when will i be able to receive the phone? thank you

Hi @mai mai,

 

thanks a lot for your request.

 

You always can check your delivery status here: https://www.o2online.de/service/bestellung-lieferung/voraussichtlicher-versand/

 

In order to check the delivery date, please respond to the private message I sent to you via @o2_Support.

 

Thanks a lot.

 

Loving greetings,

Tobias

Hi @mai mai,

 

I am glad to inform you that your iPhone will arrive at your place today.

 

Did the sim-card already arrive as well?

 

If this is the case, please activate the SIM-card here: Activation

 

By the way, do you know already our new pack “o2 TV”? With this App you have over 100 TV-programs available on your device. This is very practical when you are travelling, even abroad. Would you like to test this App for free for one month? It can be cancelled at any time.

 

I look forward to your reply.

 

Loving greetings,

Tobias

Hi Tobias, thank you so much. I already received the phone.

Hi @mai mai,

 

congratulations!

 

I hope you enjoy your new device.

 

As I see you were also successful in activating your SIM-card.

 

Please check out also our digital living-room: https://g.o2.de/community-treffpunkt I hope you find there some interesting subjects for you.

 

Loving greetings,

Tobias

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