English O₂ Community: Mobile

im already O2 customer, i want to top up my data into unlimited. how to do that? thanks

Dear all, I have been getting invoices from O2 Germany, but it is wrong email. I am Jan Fabian, but I have been living in Slovakia and I have no services ordered in Telefonica O2, Regards, Jan

Hello, I've canceled my contract (called twice and in both times they assured me it will be canceled and also sent a cancellation request per mail to O2) and received cancellation confirmation per E-mail. Why does my O2 account show that my contract got extended? Both screenshots below are from today so both are up to date info from O2 Best regards see   

Hi, My contract is ending in a few months and I wanna sign a new contract with better conditions, but still with O2. I'm not extending my current contract, since I can't get such good conditions with the existing contract.  My question is - can I move my number from my old Sim of the old contract to the new SIM I will get with my new contract? So from O2 to O2 (rufnummermitnahme).   Thanks. 

Hallo, I have a phone contract which is ending on 2.4.2020 and I have an option for extension. Can I get a new phone with 2 years contract starting from 2.4.2020.  Thanks in advance Kamal kishore

I will like to transfer my postpaid o2 to Lycamobile and I need the Port Authorization Code (pac) and the steps to take, thanks   Edit by o2_Steffen: Beitrag verschoben

Hallo, es ist jetzt 15 Tage her und die Nummer ist immer noch nicht auf o2 portiert. Der vorherige Anbieter gibt an, dass die Nummer für die Portierung bereit ist. Hast du irgendwelche Updates für mich? Number to port: 015XXXX Edit: Rufnummer gekürzt / o2_Dennis      

Dear: I send a fax last week with my information, and I don´t have an answer yet. What do I need to be sure about the cancel of my contract? (only the chip of my cellphone). Even last time they send me a number of fax, but that number is not working and I have to send to the fax number of Munich.  Please is urgent to cancel the contract. 

Hallo, I had spoken to your customer service today regarding cancellation of my current contract as the bills I need to pay are too expensive for me.  But somehow my contract ending date has now been extended from November 2020 until November 2021.  

Hi, I had a contract with the number XXXX. I've been charged by mistake of 42,89 EUR, and it has been issued a credit for that amount last August. I still monthly receive the invoice with this credit, but I don’t only receive any bank transfer about it and I cannot even access to my account because it has been deleted a few months after the contract was over. I tried to contact the customer center via chat but I cannot use the proper one because it requires a login with a proper account, not this community account that I just created now. I don’t have time and language skills enough to call the call center and try to explain what happenned. Who can help me?Edit: Phone number removed / o2_Dennis

Hello, I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176******48 for porting immediately? I have already kept 25 euros in my prepaid balance for the transfer fee.  Thanks in advance.

Hello, I need some help here..  Seriously I’m getting a stroke because of your company. So firstly, I am using Prepaid card, which called O2 Loop. As you can see from the picture (Below), on 13th January I topped-up 15 Euro for the LOOP, which cost 9.99 Euro. And Somehow, O2 did not book my tarif but just took my money.  I did not get what I payed for, and my Guthaben was 7 Euro. Can you believe this?  I wanted to contact you guys immediately but I kenw it is going to take long time so I just kinda ignored it..!!!    ha… and I decided to change Anbieter so I got a new simcard but I wanted to keep the number of O2. Because Otherwise, I have to do all the works to change my number for all my bank etc so .  So I topped-up 25 Euro agai, for Portierung, which was very stupid…..   Because this time, you guys automatically charged for the tarif, 9.99 Euro and  Now I only have 15 Euro, which is

hi team, i have lebara prepaid number which i would like to port to O2 prepaid.   i have requested for port from lebara to o2.  got a new number from o2 and is active now requested lebara to port it to o2. lebara release the number and says it is ready for porting. its been 15 days now i got no response from o2. o2 always says they did not get any request but i have already sent this request from my o2 app to port the number immediately. but still no progress . how long i have to wait for this or do i have to do anything else 

i have already reuested number porting from lebara to o2 15 days back. previous provider says its ready for porting. but i get no response from o2 (no sms)     i have prepaid o2  and requested the porting immediately  but no response… can you please explain me what should i do.

Hello, Please I need to delete my mobile o2 contract. I can’t find my abmeldung so can you please tell me what should I do? I don’t live in Germany since 2018, I have my registration in Italy, a copy of my bills, my job contrtact in Italy, but you still want the abmeldung which is very complicated for me to get. I have been a custome since january 16, now it’s time to close this. Waiting for you kind help

I got a contract from o2 on December and while booking the contract i was been never informed of the one time activation fee also i was been given with 3 sim cards which i never opted, for which i have got 3x on time activation fair. Please help me to wave off this. My customer number xxxx   Edit: customer number removed / o2_Dennis

Hello,   I recently got a plan with O2 that gives me the homespot and SIM card with the young peope deal. I have sent my form of ID weeks ago and have not recieved any confirmation that this was accepted. Can someone please tell me if it was because I am starting to get stressed about this issue, I cannot afford to pay an extra 15 euro a month. Thank you, Aaron

Dear All,    For last four months I am getting excessive bill in my phone number. Once I have asked in the o2 store they have said a lot of additional things switched on uin my mobile, which is very suspicious for me. i never ever did such things. I am getting 235, 271, 178 euro bill in my postpaid number. Last two months I have not paid the bill as I feel i am in a trap. Could you please help me out in this situation. I am incapable of paying these amounts for my number now.   Best regards, Sayantan

hello goodevening,,last january 28,2020 i ordered from you a cellphone.I was expecting it to arrive the next day but only to found out that it was misdirected and until now i dont received it yet..can i cancel that order and make a new order?i dont know where that cellphone is right now. I already called and messaged the DHL but they said ,if i dont receive it the next days they will make a investigation. i find it kommisch because i dont wanna waste my time doing that investigation and keep on waiting..please do answer me if i could cancel that order and make a new one..thank you

I need the puk code from my sim card.  Almost trying for 3 hours now, but they keep giving me telephone numbers and I don't speak any word of Deutsch.  Please HELP!!!!!

Dear Readers,    Hello!   I would like to ask about my kundigung which I have already sent via post but I was not intimated about it. What is the email id with which I can put my complain into the system? Can somebody tell me something in order to get information about mobile insurance?   Thank you

I just received a bill for close to 200 euros.  I don’t use my O2 sim as I have my work sim in my phone. I have forwarded all voice calls from my O2 number to my work number. My contact includes free calls to all German mobile and land lines. So why am I being charged for this ? I’ve just gone back over the last 3 months and I have been charged for it there too.    Edit by o2_Tatjana: moved to correct category, from Mobilfunk-Rechnung to English o2 Community

Hey O2 Team, Kindly I need your help for my mobile phone number that was unfortunately deactivated by your side couple of days ago probably for contract expiry! Since I’m abroad travelling these days and would be out of Germany till beginning of February so my question is: Is it possible to renew/ extend or choose new contract online or following your help assistance? If not and I’d wait till February to choose a new contract, is my number will still be the same till then which is the most important thing for me saving my number! Thanks in Advance 🙂

I started a new contract with O2, including new tariff and new phone. After ordering I realised that O2 still had my old address. I tried to update to my new address in the app, also website, but I kept getting an error message, I have the screenshots. I informed O2 that the address was wrong, I received a message from DHL saying that the delivery had failed. O2 told me that the phone would be back with them in 2 days and then, they could send it to the right address. I also managed to update my address in the app at last. I was confident that the phone would then be re-delivered to my current address. Suddenly, I get a message from DHL saying that the phone was successfully delivered to “someone in the buliding”! (I also have screenshots). I had to go all the way to my old address and look for this person who apparently received the phone, this person’s name is not on any of the doorbells. I even asked a resident there who told me that they have never heard of this person. S

Hello! I had a postpaid O2 sim back in Germany. I had to leave the country urgenty and I couldn’t cancel my contract. I would like  to know how to do the same. I’m not in Germanyt right now.