English O₂ Community: Mobile

Dear teamI would like to transfer from my current mobile number from O2 prepaid to another network for my new contract. Could you please release my number 0176 79****82 for porting immediately?  Thanks in advance.

Hi,I submitted the termination of my HomeSpot contract online.I can see in account dashboard that the contract is coming to an end on 01.12.2022 (as requested).But, I would like to continue using it.So, I would like to withdraw my termination notice and keep the contract going.I see no option for that in the account dashboard.Could you please, help.Thanks!

Hello, I would like to port my number +49176******58 from O2 to Winsim.Could you please free my number? Thanks 28.08. 09:44 Uhr o2_Katja: Moved to our english community

Hello, I have a pre-paid phone - 10 Euros per month. There were 2 direct debits on my account, one for 10 euros and one for 20 euros. I tried to cancel both of these and also cancelled them via my bank as I have been recharging my phone credit myself. Both times when the direct debits failed the money (10 euros and 20 euros) was deducted from my phone credit on my O2 account. Because of this, both times my data was then frozen. The money did not come out of my bank account, but because it was deducted from my phone credit I had to pay the 10 Euros and then 20 Euros to re-activate my phone data. There were of course 4 Euro fees as well each time. At the worst, shouldn’t a failed direct debit just not recharge the credit on your account? I don’t understand why the failed direct debits were deducted from my phone credit such that now I have lost 30 Euros and not received any phone credit for it. Can I please have the 30 euros refunded to my phone credit as I don’t know why this money w

Hello, I am very unhappy with O2 refund and hotline process. I ordered through O2 online shop an iPhone14 promax and O2 grow package on 14th of October and paid 185,99Euro during the order process. After the payment and getting order confirmation, the delivery date of cell phone changed to 4 weeks while it was 1 week in the O2 website. Thus I called hotline to cancel my order and received cancelation confirmation on my email. Interestingly I received O2 SIM a week after and called O2 hotline to address the matter but they checked my order and asked me to throw the SIM out because the order was in canceled status. I called O2 hotline two weeks later to follow my refund and noticed that refund may take 3 weeks unlike what was mentioned in the cancelation policy as two weeks. So I called hotline again at the end of week3 and told that refund will be definitly accomplished in week 4. Hance I called hotline again at the end of week4 and told that it is under investigation and they will c

Hello, I want to buy a new iphone with a contract for my wife but she is in another country and she will join me 1-2 months later. My question is if I buy it now can we chnage the simcard ownership to her name when she is here? Is this possible or free to change? Thank you.21.11.2022 o2_Katja: moved tor our english community 

Привет , Я недавно заключил контракт, в приложении написано, что мой 5g активен, но я получаю только LTE, я прошу помощи. Edit: auf Deutsch übersetzt:“Hallo,  ich habe kürzlich einen Vertrag abgeschlossen. Die Anwendung sagt, dass mein 5G aktiv ist aber ich empfange nur LTE. Ich bitte um Hilfe.” - o2_Marco 18.11.2022 13:31 Edit 2: Post und alle zugehörigen Antworten habe ich in diesen neu erstellten Thread verschoben. - o2_Marco 24.11.22 13:42

Hi there I am leaving Germany to move back to New Zealand, and tried to cancel my automatic monthly top ups for my number 0176XXX. I was unable to do so online or on the phone, so a German colleague of mine sent a letter in the post, which i received confirmation of, but I still have automatic top ups being charged to my bank account. I am leaving the country and so am hoping to figure out how I can rectify this?  Edit by o2_Manuela: moved to English o2 Community: Mobile, phone number deleted.  11.11.22, 11:37 Uhr 

I recently deposited money into my O2 account using a card I bought at the store but my O2 account claims I have 4 cents. I deposited €30 on 8. November, and on that same day €9.99 was deducted to pay for my pre-paid small SIM card plan. I see this activity on my account. But I still only see 4 cents in my account so I don’t understand where it went? Note: I turned off my data when I received the text that Albania wasn’t in the tariff zone. The texts should have cost 59 cents each max. Thank you!

Hello,I cannot cancel my Prepaid M internet pack. Probably it is because now there are two M packs on my account. I want to cancel it and then switch to S Prepaid Pack. Could you help me?  And here is the error I am getting for already few weeks:    EDIT: verschoben von Prepaid in Englisch Mobile   o2_Maria

Hello! I am travelling to the UK in a few days and I’m wondering if my plan covers me there or if I need to get a expansion. I currently have the 2 year plan O2 Free L Boost Online (LTE/5G). 

Hello,Looking for solution on below.I currently have the O2 my prepaid SI tried to recharge my sim online Issue 1 was bank transfer I followed the procedure sent message on 56656 and received bank account details of Telefonica . I transferred 15 eur on the bank account.Now the problem is 15 eur is not reflecting on my O2 it is deducted from my bank account alreadyIssue 2 - a direct debit of 10 eur was carried out on my bank account of 10 eur. This is not reflecting on my O2 account tooNow I am short by 25 eur and no balance on my O2 account. Please provide solution for this as customer care could not provide any solution.    Zum Aufladen Ihres Prepaid Guthabens überweisen Sie bitte mit Verwendungszweck 0176-xxxxxxxxxx an Telefonica Germany, IBAN: DE73 7002 0270 0005 7169 77, BIC: HYVEDEMMXXX.o2_Antje: Moved from Austausch rund um die Community to English Community / 22.11.2022 /

Hello, I am hoping that someone could assist me with regards to my concern because I recently ordered online the iphone 14 pro with the 20GB contract. My payment of €185,99 was already deducted from my account which I payed online through (Klarna) however, I received immediately an email notification indicating that my order cannot be processed without explaining why but yet again the payment went through. I am hoping for assistance with regards to this matter. I am already a customer of o2.  Thank you in advance.  EDIT: verschoben von Mobilfunk: Vertrag zu Englisch Mobile    o2_Maria

Hi community, a few weeks ago I lost my phone that I had bought from O2 with a 2 year contract. I would like to know if I can get a new one and extend my contract to 4 years but pay the same month to month for the equipment.Thanks and have a good Friday. 18.11.2022 10:38 Uhr o2_Katja moved to our english community  

Hello there, Three weeks ago, I extended my tarif contract (Free M 20 GB) for two years . Now I am interested in buying a new Phone from the black deals offers. Can I buy a phone and add it to my current contract or not?  Thank you!21.11.2022 o2_Katja: moved tor our english community 

hello, I applied for home internet through a 5g sim card and I did not receive any email with further steps, only confirmation of the order. Do I need to come to your office for a router and a SIM card or will you deliver it to me at home?  Or maybe I need to take some other action?  thanks in advance for your replyEdit: moved from English DSL…, 22.11.,13.10. o2_Micha

Hello, As per my question before, i decided to finally order the iphone 14 instead of the 13. However after completing the order, i was told to wait for an email. Then i received an email that says i have to pay a deposit of 200 instead of the 6.0 euros mention on the website. I would like to cancel my order and maybe order the iPhone 13 which only has a deposit on 25 euros. Please note that i will be ordering the devices without tariff as my area does not have covergae for o2. Thank you.18.11.2022 10:38 Uhr o2_Katja moved to our english community

Dear Team.As part of my request for a new mobile phone contract, I received an email from du asking me to confirm my email account so that they can send me further details through my email. But unfortunately when i am trying to verify using the link provided by O2 team it is throwing me an error saying “The e-mail address is not assigned to this customer account. Please log out and then log in with the correct customer account.”Please find the below screenshot for your reference.   Looking forwa

I’ve been with o2 for over 5 years now. I am currently on a contract that is month to month, and can be cancelled at any time. I’d like to purchase a new phone/ tariff. However, i’ve noticed that in my offers (angebote) i have different prices and offers than if I go to contract extension offers (Tarifwechsel & -verlängerung). Can someone explain why this is and what the better choice is to use in order to get a new phone/ contract at the best deal? Thanks

Hi O2 Team,My new e-sim has sms receiving Option turned off. I tried turning it on in the app but was not possible. Can you please help turn this option on? 

I am not getting app bonus since last 3 months.o2_Antje: Moved from Tarife to Englisch Community / 02.11.2022 / 15:16 Uhr

Hello, I have another sim card which is postpaid contract. I forgot my pin and now stuck on puk code. But the main point is that I do not have sim card cover or Mein o2 account on that sim card. And I have no means of calling on the helpline. Please help me get the puk code so that I can continue using services.  11.11.2022 17:22, o2_Giulia: moved from Mobilfunkdienste: Telefonie, Internet, Messaging & mehr to English O₂ Community: Mobile

I can not log in properlu to my o2 account. Neither on website, neither on the app. It says : ein allgermeiner fehler ist aufgeraten.And on the website: EntschuldigungAufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.Ihr O2 Team Its been like this for weeks and I cant see wehn I am going to be billed and how much. I also dont know if I need to pay it or will this be taken from my card. I tried installing and reinstalling the app,. clearing cache etc. I am logging in with my email.I even get emails about confirming my email but i cant do it cause it takes me to the same message all the time. What to do? Edit by o2_Manuela: moved from English o2 Community: Bro

On November 11th I ordered two plans with smartphone, but I've canceled one of them. Today I received two letters, with two SIM cards each. I think of them is for the plan I canceled. How can I know which SIM I should activate?Also, I want to confirm that the plan I requested to be canceled has actually been canceled.

Hi every one, I am an English speaking student living in Germany and I have contract with O2. This July some one called from O2 and she spoke in German, since I don’t understand I told her to write me an email instead of calling and tell me what is going on. Then I received an email saying that I approved her offer to get a boost internet and a house number.I was shocked, I went to the closest O2 shop and explained it to them, they told me I have to call and cancel, they helped me with it and that was over. Since I do not check my account often, today I saw that every month O2 is taking a lot of money from my account under the name of that contract. My original payment was 14 euros, now O2 is taking 26 and 42 euros every month. I really don’t know what to do.I think I can cancel this contract, but I want my money back. I did not even receive a new contract by email or post.What should I do to get my money back? I am really pissed off.