English O₂ Community

Hello, I really need some assistance here. I just undertook a contract with o2 for Internet, and when inputting everything into my FritzBox 7590 AX, the DSL connection will not work. I had the same problem with another supplier, so am sure its the DSL line problem, and not the supplier. I am 100% sure everything is connected properly, and the connection box in the basement looks to be fine, from the limited research I did. My hausmeister said to contact o2, but if anyone has any suggestions what the possible issues are, what the general next steps are, or how to go about it, I’d really appreciate it. edit o2_Gerrit 02.05.2025 moved to English O₂ Community: Broadband & Landline

I bought the sim with a 10€ pack ( 10gb ) i finished it and later bought two new packs ( 20gb for 15€ and then 50gb for 20€ ) i want to cancel the first two packs ( the 10€ and the 15€ ones ) there is no option in the app to do so edit o2_Manga: Verschoben von Packs & Optionen zu Englisch: Mobile

Hi, I have Free M Boost online contract and have been customer since Aug 2018. Can I receive any benefits in purchasing phone through O2. I am interested in Xiaomi Redmi Note 14 5G.

So I order my first e-sim thinking that it would arrive via email, instead of by post. Given my circumstances that I haven’t arrived in Germany yet, I had no idea. Thus, I made my second order thinking it might be a system error. Once I’ve arrived, I saw in my mailbox that I have received two! I immediately went to the closest O2 shop to cancel the second order. They did, and affirm me that I won’t receive charges. Since the e-sim was never activated no longer than 14 days. Fair enough. Just as I thought this is behind me now. I received the bill of two numbers still! I called the customer service, they said they will inform me after discussion with their within 24 hours. Sadly I never heard from them again, nor I can find a customer service email. What can I do :)

Hi Friends, Yesterday I took the extension for my new contract from the o2 store and They give me a new plan it cost 27.60 euro per month only for my sim card.I ask the guy is there any plan that cost less than this and he told me that you can either keep the same plan or took new plan of 27.60 per month with unlimited internet.After I discus this with my friends they told me that there is other plan with low cost and also I checked my o2 app I realized that I get cheated with this o2 shop guy. So what I do to cancel my contract or is it possible? Edit o2_Kathi 25.04.25 Title adapted for a better overview

Hi everyone, I really need advice. I ordered an O2 eSIM online but missed the confirmation email (because it was in German and I don’t speak German yet). Since I didn’t receive or activate anything, I thought the order was canceled or didn’t work. An hour after that, I went to an O2 shop in person and signed up for a contract there, thinking it was my only one. After that, I got some emails from O2, but I assumed they were just about the shop contract. I didn’t check the O2 app at all — until the first bill came — and then I realized I actually have two phone numbers and two contracts! I tried to cancel everywhere (hotline, chat, email), but they told me nothing can be done after 14 days. The problem is: I never even installed or activated the eSIM on my phone. I can’t afford to pay for two contracts at the same time. Is there anything I can still do? Maybe an “außerordentliche Kündigung” (special cancellation) because the eSIM was never activated? Any help or advice would be super app

017688840097 is this a genuine O2 customer service number?

I can't take it anymore.Since December 2024, I’ve been having internet issues, and things are only getting worse.It’s reached a boiling point – I can’t attend Zoom classes properly, I can’t watch videos without massive delays and lags.For the past two months, I’ve been fed empty promises that something is being fixed, and that I would get a refund – but I still haven’t received anything.I had been using mobile internet for a year and a half without any problems – everything worked perfectly.But unfortunately, at a very important moment for me – during exam preparation – the situation has become a disaster. This ruins all the previous good experience. I can no longer say that O2 is a reliable internet provider. O2 is not a reliable internet provider – and that’s really disappointing. Can you please finally fix the situation? My contract with you ends in June – and if nothing changes, I won’t be renewing it. Ich kann es nicht mehr ertragen.Seit Dezember 2024 habe ich Probleme mit dem Int

I renewed my contract same as last, for renewal some one call me and ask me same last contract will renewed, and it will cheaper then last, but my bill came 39.99, my last contract was 21.49 around, Edit o2_Antje: Moved from Rechnung to English Community

Hi all, The cable internet was not working now. I have been with cable internet for more than 22 months. I have followed the process by removing the power cord and switching on the router 6660. The power and the Wlan light stays on but there is no internet. I called the o2 holiness and they said they would arrange a technician, but no one turned up. Could anyone here help? Thanks in advance. edit o2_Manga: verschoben von DSL, Router zu English Broadband

I recently ended my contract and was informed that my number has been released for transfer. However, due to unforeseen delays, my new service provider was unable to complete the porting process in time. Can you extend the retention period for my number to allow the transfer to be completed? I would greatly appreciate your assistance in holding the number for a little longer so that I do not lose it. Please let me know if any additional information or action is required from my side.

I want to cancel my phone order as it can't be delivered to me And I want to refund the money

Hi, I signed a contract in the O2 Shop yesterday. Only to realise when I got home that the attendant actually wrote the email down as gmaill (with 2 Ls). The rest of the email is written correctly (the same as I used for this account). I would like to correct that if possible. Best Regards

Hi everyone, I hope someone here can help or share their experience. I had the o2 my Home L contract with 100 Mbit download speed and used a FRITZ! Box 6660 Cable router.I canceled this contract on 21.04.2025 and ordered a new contract (o2 Home XL, 500 Mbit), which was supposed to start today (22.04.2025) — using the same router as before. However, after restarting the router and checking the connection, I still receive only 100 Mbit download speed, the same as with the old contract. My questions: Is it normal that the speed upgrade takes a few more days after the new contract start date? Do I need to do anything on my side (like reset the router to factory settings or contact support)? How can I check if the new contract is already active on my line? Thank you very much in advance for any advice! Edit o2_Antje: Moved from o2 Home to English Community

I haven't used any item from Telefonica but still I got a inovice from my bank of 598.61 euros. Bank told me that court has informed to block my bank account because I haven't paid the bill. But for what ? I haven't ordered anything from O2 or telefonica but still I have to pay the bill? o2_Daniela, 01.04.2025, 16:30: moved from Mein o2, o2 Online & E-Mail to English o2 Community: Broadband & Landline

Dear Sir/Madam, Kindly consider this a request for the invoice for the ongoing IPHONE contract for my VAT filing. Thank you in advanace. Best Regards, Foster Bain Joseph Edit o2_Bianca 22.04.25 08:40Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community Mobile

Hi I need some help So my phone number is under my Grandma name. The contract is also under her name and I want to make my number separated so my phone number will be under my name and her number under her name. However I ask one of the o2 employee and I can't do it my self and my grandma has to be the one to do it. But she lives in Munchen and I live in Berlin. Is there any way else to do it? Thank you o2_Giulia, 17.04.2025, 16:44: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hello, I would like to port my O2 number to another service provider. Could you please process to release my number? Thanks and have a great day!

Buonasera Gentilissimi signori e signore con la presente chiedo aiuto perché mio marito ha smarrito il portafoglio con all’interno pin e pub potete aiutarlo!?

Hello,I am on O2 Mobile Pro Unlimited on Demand (2024) tariff, that provides me with 10GB of daily data + unlimited times 2GB on sending an SMS Whenever I consume 80% of this data, i get a message asking me to send an SMS for additional data, but at a cost of €19,99. please see the message below "Hello Veda, you have used up 80% of your high-speed data volume. Book now for the current billing month an additional 10 GB of additional high-speed data volume for only 19.99 EUR. To book, simply reply to this SMS with DATA or inform here: o2.de/esnacks. Offer valid until 10.05.2025. Your o2 team" why is this? could you please help? also, please see attached image for your reference. o2_Giulia, 19.04.2025, 20:10: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi, I had same question last time but I haven’t found a way to solve this yet. I know some ppl provide me bank transfer would be a way to fix this situation but since I do not have German bank account, sub-charge of international bank transfer would be over the amount of what I will top up on my account. I just need to charge less than a euro. Can I charge less than a euro through ATM?

Всем привет, я заключил контракт с O2 на тариф мобильной связи с eSIM. Я получил договор по электронной почте, но активация eSIM не пришла. Я получил электронное письмо о том, что мне необходимо активировать eSIM, но у меня нет дополнительной информации. Итак, я случайно подписал второй контракт и хотел бы его расторгнуть. Что мне делать в этой ситуации?

Hello, Recently, I visited an O2 shop to set up a broadband connection. Along with that, I also subscribed to the O2 Mobile L Online plan, which offers unlimited internet for €19.99 per month. During the process, I requested to transfer my existing Telekom number to my new O2 SIM. The staff initiated the number porting and provided me with two SIM cards for temporary use. After logging into the O2 app, I noticed an additional contract listed as "O2 IoT M Online," which charges me €4.99 per month. I contacted the shop for clarification, and they informed me that it was included as part of the package. However, I find no use for this "O2 IoT M Online" contract, as I already have an O2 SIM with unlimited internet. Therefore, I would like to cancel the 'O2 IoT M Online' contract to avoid unnecessary monthly charges. Kindly guide me through the cancellation process or proceed with the termination on my behalf. Edit o2_Antje: Moved from Tarife to English Community / 19.04.2025 / 14:06 Uhr

Hello, I need a MacBook urgently so I came to O2 because I need to pay it in instalments. But I need a US - English Keyboard Layout for my MacBook. I cannot see the option on the website but can I visit any O2 store and they can help me if possible. And if anything had the same issue can you help me with it if possible? Thanks. o2_Giulia, 17.04.2025, 19:47: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community

Hello, I ordered a prepaid SIM card online.I ordered it on Saturday, April 5th, and I haven't received it. They told me it could take a week, and that time has already passed.I don't know what I should do.Do I need to order another one? Please let me know. Thank you.