English O₂ Community

I connected the Frtizbox received from O2 and the power and wlan icons are on and constant but I cannot see telefonica homescreen. Edit o2_Kathi 07.03.26 Moved from the section DSL, Kabel & Glasfaser to English o2 Community

Hello, I cancelled my contract and it was supposed to finish on February 17, 2026. But I’m still receiving invoices and paying? What’s going on? I don’t even live in Germany anymore. 

i can't find id the id next to that fiber box or anywhere, i even asked my landlord he also has no idea. I tried o2 englidh Customer Service i had a very bad experience he said i had to find it some how ask Telekom myself, and i did they said o2 have to ask them officially. I have no idea what to do next. Anyone have any ideas, please help me . Also i have a techian appointment coming up, he will i have the details about the fiber optic id and things right? Do i really have to bothered about finding the id i dont know 

Hallo seit dem erste tage mein vertrag ich könnte noch nie die nachrich und anruff benutzen außerdem niemand kann mich rufen es sagt bin ich nicht erreichbar was soll ich machen und was ist der problem danke und Zusätzlich wie kann man ins ausland rufen vielen dank für ihre antwort im vorausedit o2_Gerrit 18.03.2026 moved to English O₂ Community: Mobile

I have a contract with you for a phone and SIM card. I paid it for a year, however I am moving to Croatia and I closed my German bank account. In agreement with an employee in an O2 store, the payment details were transferred to another bank card, so the payments are now made through that account. I also sent a request by post for the cancellation of the contract. It was approved, but it only expires in 2027. Now the amount for the SIM card is being charged from the other card, but the phone payment is not, and I keep receiving letters with additional fees for non-payment. I do not understand what is going on here or who is trying to make whom look stupid. I want to request an immediate termination of the contract and pay the remaining amount in one payment, because I no longer want to have any dealings with you. Your service is terrible!edit o2_Gerrit 16.03.2026 moved to English O₂ Community: MobileEdit o2_Kathi 18.03.26 Included points from the response in the original question + cha

Hello can someone please help me with the landline interent because i have 2 weeks without internet and technician is not coming i have made appoitment 2 times already. Contract name is xxxxxxxxxxxxedit o2_Solveig 16.03.2026, 11:11 pers. Data

I have an active o2 prepaid S plan. Today, the dayflat of 1,49 euros was discounted from my credit even when I had the automatic renovation of my plan activated yesterday. I don’t understand why I was charged 1,49 for the dayflat rate instead of my plan being renovated. This dayflat charge was processed even while my S has been activated for a day. This shouldn’t happen.  I would like to get my euro back in order for the plan to be renovated. What can I do? Edit o2_Kathi 12.03.26 Moved from the section o2 Prepaid to English o2 Community

Hello, I have an active prepaid Small Pack but €1.49 was deducted for Surf DayFlat randomly today from my account. Why is this happening? Also the chat support is so bad!

Hello, today a Surf-Dayflat (1.49€ / 150MB) was automatically activated on my SIM even though I still have data left in my plan (o2 Prepaid S, about 13GB of 20GB remaining).Why was this dayflat activated while I still have data available? And is there a way to disable the automatic activation of Surf-Dayflat so it doesn’t happen again?

hello, today the surf day flat activated for me for some reason. I don’t want it, I only have this number for phone calls. delete this service for me I don’t want mobile data or any kind of packs, I just want to call an message people, why do I have to lose 99cents per day for nothing. deactivate this service for my number.Edit o2_Antje: Thread relocated / 30.01.2024 

Hello dear 02 community Past two weeks my WiFi gets disconnected automatically. Every time it happens I log into this 02 app and click the Problemlösung and then follow the steps. It gets connected back. This repeats every other day. What could be the reason and solution? I haven't tried restarting the router because i had last year very bad experience from restarting it as the internet wouldn't get connected automatically and I had to call customer care. When the WiFi gets disconnected I checked the other devices just to make sure it was not the problem of my phone. The other devices also didn't have. So it is not the problem of my mobile or any other devices Could somebody help me? Thank you.  edit o2_Manga: verschoben von Mobilfunk zuhause nach Englisch: Mobile

Hello, I read through multiple Questions/discussions in the forum regarding the NAT3 with Homespot 5g router issue, I gathered that the solution is to get a public IPv4 address and that you charge a 50 euro 1 time fee, Just wasn’t sure how you are going to get my info and so on, I need the service and I accept the fee, last three digits are 615edit o2_Gerrit 11.03.2026 moved to English O₂ Community: Broadband & Landline

Es ist nun schon der zweite Monat, in dem die automatische SEPA-Lastschrift für ein kürzlich gekauftes Handy nicht funktioniert. Die anderen Telefon- und SIM-Kartendienste funktionieren per Lastschrift einwandfrei. Da ich mich momentan im Urlaub befinde und Google Translate für die deutsche Übersetzung nutze, kann ich O2 von außerhalb Deutschlands nicht erreichen.Moved from o2 Mobilfunk: Rechnung → English o2 Community: Mobile and title edited // o2_Rebecca, 24.02.2026 20:43 Uhr 

Hello, so my contract will be expiring soon on March. I want to know if I can change it to the home XXL after that as soon as the contract ends?  o2_Giulia, 24.02.2026, 09:10: verschoben von O₂ Home: Vertrag & Tarife zu  English O₂ Community: Broadband & Landline

Hi everyone,I received an email saying “Welcome to O2, here’s your new tariff” and the phone number listed is not a number I recognise. I went to my local O2 shop and the worker said she couldn’t find that number on anyone’s account, and it wasn’t showing on my account, so I didn’t need to worry about it. I then later received an email from a lawyer saying I owe them around 400 Euro for this random account. I don’t think it’s fraud or a scam, but you never know. I again couldn’t find this number in my contracts, though emails about it from O2 go to my same email as what I use to log in. I’ve tried to log in with the phone number but can’t receive texts to it obviously, and even if I reset the password to my account with that number as part of my login, it still takes me to my usual account page where this random phone is not listed anywhere! I don’t have 400 Euro laying around for possible fraud or a mistake in the O2 billing, etc. I didn’t want another contract and I haven’t used, not

Hello,I am unable to log in to my "Mein O2" account because the system will not send a verification code to my mobile number. Also most of the O2 stores are useless and rude, they say that they have no access to the prepaid, asking me questions like “Why are you using prepaid card”.The Issue: I have tried the password reset process multiple times, but no SMS arrives. I have checked my phone settings (Premium SMS is enabled, no blocks). Crucial Detail: I visited an O2 shop, and the employee(Finally a decent one) there was able to send an "Employee PIN" to my phone successfully. This proves my SIM and the network connection are working. The Problem: Despite my SIM working, the automated web-portal/app system is failing to route verification codes to me. Because I cannot log in, I cannot manage my contract or see my bills.

can someone please delete my community account (this account) as its stopping me from using the o2 application  Edit o2_Kathi 08.03.26 Moved from the section Mein o2 zu English o2 Community

Hello O2 Team,I have been a loyal O2 customer since 2012, currently on the O2 Blue All-in L plan (paying €44.99/month).To be honest, this legacy plan is no longer practical or beneficial for my current needs. I am at a point where I am considering switching to another provider unless I can find a competitive reason to stay with O2.I would like to renew my contract and switch to the O2 Mobile Unlimited Max (2025/2026) plan. Since I am a Google Pixel user, I am looking for an Android tablet for my studies (specifically the Samsung Galaxy Tab S10 FE+ or a similar S-series model with stylus support).My goal is to keep my total monthly bill (Tariff + Tablet) around my current €44.99 or better yet LOWER.Could a moderator please look into my account and send me a personalized offer via email? Since I am still working on my German, I would prefer to handle this via email rather than over the phone so I can review the details clearly.Looking forward to hearing from you. Best regards,EW_Sindo_DE

I have a problem with o2, they dont find my customer number, name in their system.. I have the router delivered today morning, and I am calling them to activate my connection.. been calling then for 5hrs now.. frustrating that you loose customer data, you deletr contract and then make 2 contract .. then delete one.. idk whats wrong.. very disappointed

Hello, I have ordered cable internet. I am a new customer.Yesterday, I received an email stating that the activation date is 2 April. However, my current contract with with current provided ends on 26 March. I would like to bring forward the start date for O2 to 25 March to avoid this 7-day interruption in service (no internet). How can I change the activation date for O2 to 25 March?A technician is not required as I will connect the O2 router myself. I already provided my current telephone number to O2 when I placed my order; so they can find the connection.I already tried the english support telephone number but they told me that it needs to be with the activation team (in german). Unfortunately, I cannot speak german, I'm learning.Thank you for your assistance.

Dear Team,  I purchased my Samsung S23 Ultra device with contract in 2023. I would like make a purchase of new mobile device. Can you please clarify whether it is possible to switch the contract to new device? Or i will have to pay for 2 contracts?Edit o2_Kathi 09.03.26 Moved from the section o2 Mobilfunk to English o2 Community

anyway to change my username to something else on here ? 🙄

Hello everyone,I would really appreciate some guidance regarding my ongoing case with O2, as I am currently stuck between O2 support and Arvato logistics.I purchased a Google Pixel 9 Pro through an O2 My-Handy contract. Within the statutory warranty period, the device developed a repeated System UI defect. Google issued multiple replacements (several RMAs), but the same issue occurred again.O2 confirmed in writing that I am entitled to a Rückabwicklung (contract cancellation and refund) after unsuccessful repair attempts.I sent the device back as instructed, but Arvato rejected the return stating that repair/replacement documents were missing, even though I have RMA confirmations. The device is currently with Arvato, and I received a letter saying I would need to arrange delivery at my own cost, which I believe is incorrect since this is a warranty defect case.I have already contacted O2 via the contact form and submitted all documents again, but I would like to understand:• How can I

I recharged 15 euros from browser, using express top up  https://prepaid-aufladung.o2online.de/ and then selecting klarna. Money was deducted from my account but doesnt show up on my app.Thank you for support.

Dear Customer Service,I am contacting you because I am unable to confirm my email address in the Mein 02 service area. I received the following message: "Leider haben Sie Ihre E-Mail Adresse noch nicht bestätigt. Wir empfehlen Ihnen dringend, Ihre aktuelle E-Mail Adresse in Ihren Kontaktdaten im Servicebereich Mein 02 zu bestätigen. Damit stellen Sie sicher, dass vertrauliche Informationen Sie schnell und ressourcenschonend erreichen."However, I am currently receiving emails from 02 without any issue, which makes me unsure about what exactly still needs to be confirmed. I do not know how to complete the email verification process. I have not received any confirmation email, or I may have missed the necessary steps.Could you please assist me in confirming my email address or resend the verification link?Thank you very much for your help. Edit o2_Kathi 03.03.26 Moved from the section o2 Mobilfunk to English o2 Community