Need to change the order

I made the wrong choice when choosing prepaid sim card.What I need is an esim card, I don't need a sim.I have paid 4.99 euros successfully.What I need is an esim card, and I ask customer service to help me modify it.My email address is xxxx

Edit o2_Kathi 12.08.26 Personal information removed, Duplicate posts on the same topic have been merged

Mods zur Info

xxx

Edit o2_Kathi 12.08.26 Link removed; posts have been merged

Mods zur Info

xxx

Edit o2_Kathi 12.08.26 Link removed; posts have been merged

​@summer021 

You can order the eSIM as a replacement directly via the customer portal.

Hello ​@summer021,

welcome to our o2 Community 😀

Please note that you should not share any personal data here in the public forum. We have hidden the relevant information.

As previously mentioned here, you can easily replace your plastic SIM card with an eSIM via the "Mein o2" customer portal.

Please let us know if you encounter any issues with this.

Best regards,

Giulia 

As you know, I can't get this plastic sim card, so I can't change the sim card to esim in the App.

You don't need a physical SIM to order a replacement eSIM in the customer portal!

I have chosen the sim card to pay successfully, and I already have the order number, but I can't get the plastic sim card, so I can't activate it, and then I can't change it from SIM card to esim.

Wait for the delivery!

Yes, ​@summer021, all there is remains to wait for the delivery, then you can activate your number and exchange with a eSIM after registereing for your customer account.

Best Regards,

Gerrit