IDnow verification completed, but SIM has not been activated

I successfully completed my identity verification through IDnow, and the O2 website confirms that the identification has been completed.

However, I have still not received any confirmation or approval email from O2, and my SIM card has not been activated.

Could you please check the status of my verification and SIM activation and let me know if any further action is required from my side?

Thank you for your help.