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Problem receiveng eSim

  • August 13, 2026
  • 2 Antworten
  • 19 Aufrufe
J
Besucher:in

Hello, I ordered a prepaid eSIM (Bestellnummer: 137353154) a week ago. I received the confirmation email but never received the identity verification link or QR code. Can a moderator please help me?"

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • August 13, 2026

    No, only the prepaid service can help, there is no other option!

     

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • August 14, 2026

    Hello ​@Jawad62,

    welcome to our o2 Community 🙂

    Could you contact our hotline?

    Best Regards,

    Gerrit

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