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O2 prepaid number to O2 contract

  • August 3, 2026
  • 5 Antworten
  • 19 Aufrufe

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I add my daughter O2 prepaid to my account   We asked to take her number and we confirmed  it with  O2 pre paid Service Center. They told us it will take few days but it didn’t happen yet and we didn’t get any messages regarding this issue. 
We have some money left in her prepaid will they transfer it to our new contract?

 

o2_Giulia, 03.08.2026, 15:48: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

5 Antworten

Bumer
Legende
  • August 3, 2026

What exactly did the prepaid service confirm? If the request was made more than 48 hours ago, submit the request for number porting again via your contract's customer portal.
Use this form for the payout of your remaining credit.

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/


o2_Giulia
  • Moderatorin
  • August 3, 2026

Hello ​@Nikimm,

Number porting usually takes seven business days. When exactly was the request submitted?

Information regarding the number porting comes via text message to the temporary number; has nothing come through yet?

When switching from o2 Prepaid, your credit balance is automatically transferred after the number porting is complete.

Best regards

Giulia


Bumer
Legende
  • August 3, 2026

When switching from o2 Prepaid, your credit balance is automatically transferred after the number porting is complete.

No, not always!


Forum|alt.badge.img+1
  • Autor
  • Einsteiger:in
  • August 3, 2026

27/7 the request 

I’ll wait few days more. 


o2_Manga
  • August 3, 2026

@Nikimm 

okay, please get back to us if you are facing any difficulties.

I keep my fingers crossed that everything works properly.

Greetings

Manga