Urgent: eSIM order cancellation (No. XXXXXXX) not confirmed – Chat support unhelpful

Hello o2 Moderation Team,

I am posting here as instructed by the social media team because I urgently need assistance with my prepaid order.

Case Details:

• Order Number: XXXXXX

• Tariff: o2 Loop PayGo (placed on July 24)

The Problem:

1. I could not activate the eSIM due to a technical error in the system.

2. When attempting to cancel, chat support told me to email specific addresses (widerruf@cc.o2online.de / Impressum@cc.o2online.de), but those servers are broken and throw TLS delivery failure errors.

3. Chat agents told me the order was cancelled, but I have never received any cancellation confirmation email.

4. For comparison: I successfully cancelled two other orders on July 24 and received their confirmation emails instantly, which proves that the system failed to trigger a confirmation for this specific order.

Since I cannot use the product, cannot activate it, and the cancellation has been stuck in limbo despite multiple chat attempts, could a moderator please check my account, manually enforce the permanent cancellation of order XXXXXX, and send me the official confirmation?

Thank you very much for your help!

o2_Giulia, 08.08..2026, 13:22: persönliche Daten verborgen, verschoben von O₂ Prepaid zu English O₂ Community: Mobile