English O₂ Community: Mobile

Hi everyone,I’m hoping someone here can help me understand what’s going on, because right now I’m honestly quite confused.I was told that I would get 50% off my current plan and an additional SIM card. No one mentioned a one-time fee, and in the end I decided I don’t want the extra SIM card at all.So on 18 December, I contacted the O2 team using the online chat in my O2 login. I gave them my order number and they confirmed the order would be cancelled. I also received an email from O2 saying that the order was cancelled, and that if the SIM card still arrives, I should just dispose of it since it was never activated. So far, so good.But today I received another email asking me to provide a SEPA mandate for the new SIM card. Now I honestly don’t know whether the order is cancelled or not. I was relaxed after receiving the cancellation email, but now I’m worried again.I really don’t

Hi, I have tried to send 5.50 Euro into my O2 account using reference no. of Telefonica Germany, on 6th April. But I have not received any credit in my account. I have checked via the app as well as by dialing the relevent no. Can anyone please help me out?

Hello, I bought a prepaid card in Germany today. I can login My O2 using one time password via SMS option. After that, I try to set up a password. I enter my email when asked and then I’m asked for a confirmation code that’s supposed to be sent to my email. However, that code never arrives. How can I set a normal password? Kindly,Alper

I'm trying to port my number. My contract ended a couple days ago. I tried to free it but it gave me an error. I do remember trying to free my number a couple by phone call two months ago. How do I check if I have already freed my number

I have one question and I hope that the experts here could help me.I need to cancel one of the subscriptions that I have, because the user of the mobile phone it’s back in my home country.I need to know if it is possible to do the process online or not.Thanks in advance. Edit o2_Sven: Moved to the English o2 Community

Service chats are blocked by Aura which keeps asking me to login. I logged in, it didn't work. I also opened a new chat after lo went in, it did n't work.  Is there any method where I can skip aura and directly chat with human?

Hi, My bills since August’25 have increased by about 6 euros. I am trying to understand why. Here is a copy-paste of an old bill and the new bill. ---- old bill ----Grundgebühren 40,98 € Vergünstigungen / Guthaben -19,99 € Grundgebühren 36,99 € Vergünstigungen / Guthaben -17,00 € Internet & Festnetz Grundgebühren 44,98 € Vergünstigungen / Guthaben -15,99 € Rechnungsbetrag (davon enthaltene MwSt. 11,17 €) 69,97 € Zu zahlender Betrag 69,97 €---- new bill ----Grundgebühren 44,98 € Vergünstigungen / Guthaben -20,00 € Grundgebühren 39,99 € Verbindungen & Services 1,16 € Vergünstigungen / Guthaben -20,00 € Internet & Festnetz Grundgebühren 44,98 € Vergünstigungen / Guthaben -14,99 € Rechnungsbetrag (davon enthaltene MwSt. 12,15 €) 76,12 € Zu zahlender Betrag 76,12 € I went to an O2 shop in August and the customer service representative convinced me to renew my contract for 2 years. I asked her specifically if my bill would

Hello!I am writing to formally cancel my O2 contract effectively immediately. I have already sent multiple emails, submitted contact form and talked to your team several times via O2 hotline.I submitted an online cancellation request, but the cancellation date provided by your system is 12/01/2027, which is not acceptable. The reason for my cancellation is that I have consistently experienced poor network performance despite having an “Unlimited Max” plan (upto 300 Mbps). Specifically: - Significant speed drops and throttling during normal usage. - Inconsistent download/upload speeds, often far below the advertised maximum (eg, speeds sometimes as low as 1–10 Mbps). - Unreliable connection when using the SIM for mobile internet or hotspot purposes. -Download speeds have never exceeded 30 Mbps, far below the advertised maximum.- I have attached documentation of my speed tests, conducted over both Wi-Fi and mobile data, a

Hello everyone i wanted to ask about paying extra money  usually i every month i pay 26,97 euro but i am suprised how this month i am going to pay 64 euro?  Okay this month i was in travel Switzerland i got message like Guten Tag, Sie haben 100 % Ihres Roaming Datenpakets verbraucht, eine Datennutzung ist nicht mehr möglich. Wenn Sie weitere 300 MB für den aktuellen Kalendertag für 2,99 EUR freischalten möchten, dann antworten Sie auf diese SMS mit dem Wort MEHR. Ihr o2 Team i do that (3 times) it was 3 euro but now how come 64 euro???Edit o2_Kathi 18.12.25 Moved from the section o2 Mobilfunk to English o2 Community

Hi recently one O2 guy contacted me regarding the upgrade of plan to unlimited. I said ok but instead of updation I got a new sim and now I am paying for 2 contracts. I asked them to cancel my old plan but they said I have 17 months remaining and they cant cancel. I didnt ask for a new simcard. Kindly let me know what should I do.Best regards,Shuvam  verschoben in Englisch,    o2_Maria

I have transferred the bill amount to O2 using bank transfer but customer number is not included in remarks. Only rechnung number is included. Payment is not reflecting in my account. edit o2_Manga: verschoben von Mobilfunk: Rechnung zu Englisch: Mobile

Hello i have a question last week i ordered in o2 shop a google pixel 10 xl. And now finily i find out why tjey not delivered the packet dhl it was a misstake on the label is only my family name and like this they canot deliver the phone i need to contact the sender.... but i dont know how should i do thath i want to chancel the order because i will not recive the phone like this. The phone i order with monthly pay contract and i alredy pay one time 187 euro to get the device. In this case what should i do.edit o2_Solveig 03.12.2025, 16:19 Uhr verschoben von Pack, Optionen &Ausland → English Community : Mobile 

Meine Rechnung kam so hoch, als sie nur 20 + Aktivierungsgebühr sein sollte, jetzt habe ich Angst, da ich diesen Monat nicht so viel zu bezahlen habe, was ich tun kann, bitte helfen Sie mir Edit o2_Antje: Moved from Rechnung to English Community / 13.12.2025

Hi O2-Team, I have unfortunately only 0,2 MBits internet speed, only just enough for chat. It was supposed to be 50 MBit/s. I have been suffering for 2 weeks now. Would you please fix this issue. SincerelySashaedit o2_Solveig 09.12.2025, 12:23 Uhr verschoben von o2 Mobilfunk → English Community Mobile 

Hi, I've bought my first sim card in Deutschland, last Saturday, from Media Markt, a pay as you go sim. It was 29th of November. Two or three days later, I've received the 1st invoice for period 29-30 November, in amount of a full month, actually with some extra charge, as the standard rate. It's that normal here, to be charged a full month wenn you just bought and use the sim for only 2 day of that month?Thanks for answers. 

My customer number is XXXXXX. My O2 phone number is/was: XXXXXX. In early September of this year, I filled out the Vertragskündigung form for my O2 mobile contract, as I was then going to leave Germany. I attached my Abmeldungsbestätigung, as well as other forms of proof that showed I was leaving Germany. After this was done, I abided by O2’s request to for sending through to this address: Telefónica Germany GmbH & Co. OHGKundenbetreuung90345 NürnbergIn this letter, I attached my Abmeldungsbestätigung, as well as proof of my address being in Cambridge, England. Obviously, it has not been processed by O2, for whatever reason. It is also worth noting that I moved from England in October, and now reside in New Zealand.Despite this, I have still been receiving monthly bills of increasingly large sums from O2. The last bill I paid was €82.3, but I have just been charged

Hello O2 team, I would like to port my number from O2 prepaid to another provider. Can you please tell me the procedure? Or can you please release my number as soon as possible?

Hii, I just topped up for my prepaid s package, I topped up 15 euros, but the balance was not showing that. So I checked my payments option, which showed 14.99 being deducted for all flat net, instead of 10 euros for a package. I have faced this issue a lot of times, and also visited the o2 stores here, not much of help. They say that they can't help much in prepaid cases. And when I try to call the prepaid helpline number, it is ALWAYS in German, no English service, despite waiting for a long time. I thought last time my problem was resolved, but today when I used the top up option again, I am facing the same problem. Could someone please help me or guide me. I don't want to visit any o2 store physically, because I know what exactly happens. I really hope I find something helpful here.Thank you. Emerald Edit o2_Antje: Moved from Prepaid to English Community / 10.12.2025 

I have been charged extra 10€ for the recent month. I am sure, I haven't made any international calls or haven't made any payments through my number. So could anyone help what is with that extra calls and service charge of. Normally my contract is of 27€ but now it is 37€ because of extra cost. I want proper showcase of where i have made mistake so that if I have really made a mistake i would not repeat it in future or if it is a mistake from your end then please get it fixed. Edit o2_Kathi 09.12.25 Moved from the section o2 Mobilfunk to English o2 Community

Hallo, bitte, ich habe einen vertrag zu O2 und sie machen mir ein Angebot für weitere Daten, das ich annehme, sodass ich den ersten vertrag abbrechen muss. Oder sobald ich einen neuen akzeptiere, wird automatisch umgeschaltet? Keine Notwendigkeit, eine Stornierung zu beantragenDankeS o2_Giulia, 06.12.2025, 08:45: verschoben von Testberichte & Reviews zu  English O₂ Community: Mobile

Mein Festnetzvertrag ist 5 Monate alt, aber mein Internetanschluss wurde noch nicht aufgeladen. Ich brauche Internet. o2_Giulia, 07.12.2025, 08:59: verschoben von zu eigenem Beitrag o2_Giulia, 07.12.2025, 16:15: verschoben von  O₂ Home: Vertrag & Tarife zu English O₂ Community: Mobile

Hello O2i order a on demand sim card online from O2 but I didn't receive my sim card yet and my order is returned when i check it in o2 order status.Today i got the mail that my sim card is activated but when i am not using as i didn't receive the sim card but getting mail to pay the bill for the sim card so can you please help me what to do in this situation.

Hi,I recently received my O2 Homespot M flex. It has sim card in it which I have not yet activated. I want to know when the contract starts? And when will I get billed? Does the billing cycle starts from the day I ordered the Router and sim card? Or does it start when I activate the SIM card (or latest 21 days from the order)? Thanks.

Hello Team, I have a contract with O2 and i want my O2 number to be ported to my previous number from Deutsch telekom. Currently my contract with Deustch is expired and my number is not usable, so i want this to be done as soon as possible.Below are the details:My old number from telekom: +XXXXXXMy current number from O2: +XXXXXmy request: My O2 number should be changed to my old number .+XXXXX→ +XXXXXXSince the number is already deactivated , i stopped getting all the calls, please take this request on highest priority and help me port the number. Thanks,Arjun Edit o2_Antje: Personal Data removed / 10.12.2025  

Hi team O2,Please see the internet is very bad on this number even not 15 maps. I am not able to make internet audio or video calls.Kindly check and improve the same.Thanks and Regards, Divyashree Edit o2_Kathi 08.12.25 Moved from the section Mobilfunkdienste to English o2 Community