English O₂ Community: Mobile

hi I would like to cancel an order that i made by mistake. kindly help

I want to cancel my existing o2 postpaid contract and order a prepaid SIM. Also I would like to port my existing number to prepaid. how will i do it? my O2 app is not functioning. 

Hello Team, I have an o2 unlimited on demand contract. My daily limit of 10 GB is used and If I try to book an additional 2 GB by sending a message WEITER to 80112, I get the following messageDie Aufbuchung konnte nicht durchgeführt werden. Ihr o2 TeamPlease help me out with this as I cannot use internet anymore. Thank you. Best RegardsSanjay Sardiwaledit o2_Solveig 18.02.2025, 15:28 Uhr verschoben von o2 Mobilfunk → English Community 

I have not been able to login to the o2 app, everytime I try I get this message: “da hat etwas nicht geklappt…” and to try it later. But I have been having this problem for over a week now. Can someone help me?. Edit o2_Kathi 25.08.25 Moved from the section Apple & iOS to English o2 Community: Mobile

I ordered mobile phone with sim contract and paid the deposit payment on 16 October with my Wise account but I didn’t receive any confirmation from O2

Hi, I can never find my invoices in the app :(( can someone from O2 please send my invoices from 2024 to me? I need them urgently. And please can O2 make this function way more accessible?!Thanks

Hi O₂ Community, Does anyone know when the new iPad Pro M5 will be added to the O₂ website for pre-order? Thanks in advance for any help!

 I can't add my bank details for recharge my phone what is the solutionEdit o2_Bianca 16.10.25 09:06Uhr: Moved from o2 Prepaid to English o2 Community mobileEdit o2_Kathi 21.10.25 Title adapted for a better overview

Hey there! I had a little mishap and accidentally deleted my pre-installed eSIM. Any chance you could help me get a replacement QR code so I can set up my “my O2” account?

I have already ordered new iPhone 17 with contract on 08.10.2025 but still no further information and not yet received what should I do to get information or status about ordered phone could you please answer me about that 

Over the last days my internet mobile data are ridiculously low causing me stress as cannot do basic things that I pay quite high price to doi have been an O2 costumer for quite a few years already and this behaviour is unacceptable.I suspect you don't on purpose to pay extra for higher speed suddenly as these types of text messages came from you instead of explaining why on earth I experience such low useless speed. Also , my contract of 40€ high speed home + mobile unlimited calls and internet was successfully paid and even several times exceeding 100€ per month as never understood why you charged some outrageous bills while using it few times for a while abroad. Now although my contract finished in September, I do continue to pay as I assume without interrupting it , should continue with same rates and terms - but what I experience is totally unacceptable.If it's not fixed by Monday the 13th October - I will switch to another more trustwo

Please cancel direct debit mandate for my phone number  o2_Giulia, 29.11.2023, 20:24: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

I made the biggest mistake of my life when I signed a contract with O2 a year ago. The first scam was when they asked me to sign a contract without letting me know that I would first have to pay registration fee which was 75 and after that they failed to inform that the contract would be 2 years long. Now a year has passed but I keep getting charged different bills. Sometimes its 29.99 which was are actual charges but sometimes 33, 35 and I haven’t really thought much of that but this month I was charged almost 78 euro when I literally have an unlimited and fixed contract of 30 a month. Why have I been charged with this, I need my money back. 

Hello o2 Team,I have a Mobile Unlimited Max o2 plan with a speed of 300Mbps.Today I requested customer service to activate Public IP on my connection mainly for my PlayStation to change from NAT 3 to NAT 2.The public IP was activated and NAT seems to work fine. But my speeds have significantly decreased, I was getting around 275-300 Mbps download speeds on speed test, after the change I’m only getting 90-95 Mbps, it doesn’t seems to go beyond 95Mbps.What is the reason, can you please help?My phone digits are ending with: 083 edit o2_Manga: verschoben von Router zu Englisch Mobile

Urgent: My Package Was Digitally Refused by DHL but Marked as Delivered to original sender  Hello O2 Team, I need help regarding a recent order. According to DHL, my package was digitally refused — which means I did not accept or receive it. However, O2’s system is showing that I’m “enjoying the product” as if it has been successfully delivered. I want to clarify that I never received the package and did not sign for or accept anything from DHL. Could you please investigate this and update the delivery status accordingly? Also, I would appreciate guidance on the next steps, whether it’s a replacement or a refund. Order number (WSHWxxxxx681) Thank you for your support — I’m looking forward to resolving this quickly. Best regards,Edit o2_Kathi 06.10.25 Order number removed for data protection reasons + Moved from the section App

Hi everyone,I have a prepaid O₂ SIM card from Germany and I’m currently in India. I need to use this SIM for banking purposes, mainly to send SMS and possibly use mobile data.Could someone please guide me on how to activate international roaming for my prepaid SIM? I couldn’t find clear information in Mein O₂, and I’m not sure if simply topping up my credit would automatically enable roaming.Any detailed steps or advice would be greatly appreciated.Thanks in advance!

I charged my phone with the regular €10 So I can As regularly get the €10 a month contract , They have taken €10 from my bank account and yet when I want to renew the contract, they told me you have only €8.8 What happened here was the rest of the money I demanded now, It is not a matter of money It is a matter of respect And this is I believe total piracy I have SMS proving The recharge process Below  edit o2_Gerrit 10.10.2025 moved to English O₂ Community: Mobile

Hello! I am sorry for writing in English, but I am an expat living in Germany with only a limited knowledge of German. I ordered a tariff with eSIM a few days ago; however, I have not received a confirmation with my account details, thus, I cannot check the order status. Would someone be able to advise how long it takes to receive either the eSIM card, or where I can find my order number to be able to check what is happening? Thanks a lot! Edit o2_Kathi 09.10.25 Moved from the section o2 SIM-Karte zu English o2 Community: Mobile

Hi,I recently ordered AirPods from O2 .Since I am usually not at home, how can i get it? Thank you in advance.Edit o2_Kathi 09.10.25 Moved from the section o2 my Handy to English o2 Community: Mobile + Title adapted for a better overview

Ive placed a order for my 17 pro max and i did not recieve my order confirmation mail or any update once the payment of my 181 euros is done 

am writing to express my deep disappointment regarding my recent experience with your service.Two months ago, I visited one of your customer service stations in Germany to cancel my contract. The staff informed me that, in case of an emergency, I could cancel the contract. I followed the proper procedure and received an email confirming my cancellation request, which mentioned that it would be reviewed.Since then, I assumed the contract was successfully cancelled. However, to my surprise, money was again deducted from my account this month.When I called customer service today for clarification, the representative I spoke with was extremely rude and unprofessional. He stated that only death or moving to another country would qualify as an emergency, and then abruptly ended the call without providing any assistance.I have been paying €38 per month for the past year and expected much better treatment and professionalism from your company. 

Hello, I have 2 SIM cards and 2 device on my name, as I am leaving Germany permanently I need to cancel one SIM card and one device and transfer the other SIM card and the device to my partners name, I would like to do this as soon as possible as I’m leaving Germany in the middle of next month I have already got an appointment for deregistration but they told me that they can only provide the document only 7 days before my departure but I have my air tickets as proof can someone please help me how to go about this, as I’m a student I cannot afford to pay fees for the following Please help  Moved to English: Mobile // o2_Rebecca, 25.09.2025, 09:54 Uhr

Why my iphone 15 pro max installments information doest not appears on the mobile app? How can I know that, how many installments left? or any other info. Please let me knowEdit o2_Bianca 07.10.25 09:06Uhr: Moved from o2 My Handy&Finanzierung to English o2 Community Mobile 

Hi, yesterday I bought a new prepaid sim card and when I wanted to activate it, there was a problem about my personel informations so they said they couldn’t continue the video chat before I corrected my informations. After that, I changed my informations but there is no video chat option anymore. There is just a post option. What should I do to video chat?Edit o2_Cora 11.01.24: Moved from O₂ Prepaid

A friend of mine transferred her 02 home contract to me before she left for South korea.The monthly contract was 19.99 euros a month.Next month the 81 euros was deducted from my account. After that 49 euros. I went to talk with the 02 assistant but he is rude and of no help.He said there is no contract with my name but what about the money that keeps deducting.Please someone explain this situation.I just stopped my payment from my bank account.