Skip to main content
Warum O2
Warenkorb
 Service
Frage

why am i being charged too much

  • July 23, 2026
  • 2 Antworten
  • 16 Aufrufe
N
Besucher:in
Forum|alt.badge.img

Why am i being charged this amount? I need to cancel my O2 subscription, i saw i subscribed for 2. i need to cancel one. please help. i tried to cancel before but nithing happened. and why are they charging me 90 euros. 

 

 I appear to have two active O₂ contracts on my account. I only intended to have one contract and would like to cancel the other one.

Could you please check my account, confirm which contracts are active, and help me cancel the duplicate contract? I would like to keep only one active contract.

Edit o2_Gerrit 24.07.2026 moved to English O₂ Community: Mobile

2 Antworten

5G_Tester
Legende
  • 5G_TesterLegende
  • Legende
  • July 23, 2026

Remove the screenshot again because your phone number is displayed there and via the forum the number can be shown publicly over the whole world!

 

Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • July 24, 2026

Hello ​@NicoleRoco,

welcome to our o2 Community 🙂

That amount of your bill is quite high.

But I can assure that there are no two contracts according to your scrrenshots, but your contract does have the Data Unlimited option added. This option you can cancel via your Mein o2 customer account.

A sign of having two contracts would indeed be that billing for two separate numbers is shown on your bill.

The second part is that data usage outside of the EU has been billed, in case of your current bill also a smaller amount for connections billed outside the EU.

Best Regards,

Gerrit

Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica