I need help with my eSIM order.

I used the same email address to purchase an O2 eSIM and successfully paid €10. After the payment, the page did not finish loading. I waited for about one hour, but nothing happened. When I refreshed the page, the order disappeared completely.

The €10 has already been charged, but I did not receive:

• an order confirmation,
• an order number,
• or the eSIM QR code.

Could you please check whether an order was created under my email address?

If the order exists, please resend the order confirmation and the eSIM QR code. If no order was created, please refund the €10 payment.

Thank you for your assistance.

o2_Giulia, 29.07.2026, 12:40: verschoben von Testberichte & Reviews zu  English O₂ Community: Mobile