Prepaid eSIM payment completed, but no order confirmation or account – unable to call

Hello O2 Team,

I ordered an O2 Prepaid eSIM and completed the payment successfully. Immediately after the payment, the website stopped responding and the order process did not continue.

I have not received an order confirmation, an eSIM number, an activation link or any login details. Therefore, I cannot create or access a Mein O2 account.

I am also unable to contact O2 by telephone. The chat requires an active account before I can speak to a real customer service agent, but I cannot activate the account because the order process was interrupted. This creates a circular situation with no available support channel.

Could an O2 moderator please escalate this issue to the Prepaid order or payment department and contact me by private message? I can provide my name, email address, payment date, amount and payment transaction reference privately.

Please do not ask me to publish any personal or payment information publicly in the forum.

Thank you.