Unable to Complete Identity Verification for My O2 eSIM

Unable to Complete Identity Verification for My O2 eSIM

Dear O2 Customer Service,

I recently purchased an O2 Germany eSIM, but my identity verification through Identity Online app was unsuccessful. When I tried to start the verification process again, the system instructed me to contact customer service.

Could you please help me reset the verification process or advise me on how to complete the identity verification?

Thank you for your assistance.

Kind regards,
Jinghe Yang

Edit o2_Gerrit 03.08.2026 double posting

Unable to Complete Identity Verification for My O2 eSIM

Dear O2 Customer Service,

I recently purchased an O2 Germany eSIM, but my identity verification through Identity Online was unsuccessful. When I tried to start the verification process again, the system instructed me to contact customer service.

Could you please help me reset the verification process or advise me on how to complete the identity verification?

Thank you for your assistance.

Kind regards,
Jinghe Yang

Edit o2_Gerrit 03.08.2026 double posting

Mehrfach:

Edit o2_Gerrit 03.08.2026 answer to double posting

Mehrfach:

Please contact the prepaid hotline.

O2 Prepaid-Hotline

 

0176 88 85 52 82**gemäß den Tarifkonditionen

Mo. - Fr. 7 - 20 Uhr, Sa. 10 - 18 Uhr, werktags

would I recharge or do live complete identity verification

Edit o2_Gerrit 03.08.2026 answer to double posting

Mehrfach:

Edit o2_Gerrit 03.08.2026 answer to double posting

It's not convenient for me to make a phone call; is there an email address I can use to contact you?

is there an email address I can use to contact you?

No, not for your request.

said to hear it

0176 88 85 52 82**gemäß den Tarifkonditionen ，is the number 0176 88 85 52 82** right？2 **

Hello ​@yjhdlut,

welcome to our o2 Community 🙂

I collected your comments, please post only in one spot for one issue.

Yes, this is the correct number of our Prepaid hotline.

Best Regards,

Gerrit