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English O₂ Community: Mobile

  • 4,971 Themen
  • 24,714 Antworten
4971 Themen
JoacCastro
Neuling
JoacCastroNeuling
gefragt in English O₂ Community: Mobile
SIM activation (English)

Hello everyone.I have a problem concerning the activation of a SIM card. In the last days of February, we (me and my girlfriend) bought two prepaid SIM cards in the Kaufland of Gottingen. We tried to do the Video PostIdent and didn't work, so we did the traditional PostIdent. We went together, and the kind sir made us the same paper, one after the other. Both of them were sent that day.However, just one SIM card was activated. We waited, and thought that within a couple of days the other SIM should be enabled. It never happened.Today, we went to two of the O2 stores in Heidelberg, and none of them could help us. In one store the person tells us that we have to activate it by going to Gottingen or calling to the hotline. We cannot go to that city again and also not know how to speak German (everywhere says that there are no people that talk in English in the customer service, except for in this forum). In the other store, the attendant told us that he could not activate the SIM because

39363
o2_Andrea
vor 3 Jahren
S
Neuling
SaketNeuling
gefragt in English O₂ Community: Mobile
Unable to reach English speaking customer executive

Hello all,Its my last attempt to check if there is any other option to reach English speaking customer service executive.Previously, I had connected with German speaking executive and upon asking to transfer to English one, they asked me to wait and I waited for about 45 minutes in total 4-5 times and no one picked the call and ultimately hung up.What's worst is that I have been charged for this call, I mean I wouldn't expected that my service provider will charge me calling them. In my invoice I can check there number call 4-5 times, each call of 45 min. And they cannot answering the my call now to resolve this issue.I am so frustrated with the service so far. I need help with false invoice amount that have been charged. Edit by o2_Katja: Verschoben in unsere Englisch Community

718
o2_Andrea
vor 3 Jahren
D
Neuling
deameralNeuling
gefragt in English O₂ Community: Mobile
UK to DE conract

Hallo,I’m relatively new to Germany. I’m a UK 02 customer with my contract ending. Would I be a ‘new’ or ‘existing’ customer if I changed to a 02 DE contract? Mit freundliche grüßenAlan Edit by o2_Katja: Verschoben in unsere Englisch Community

222
o2_Andrea
vor 3 Jahren
A
Anonymous
gefragt in English O₂ Community: Mobile
i wanna delete my O2 Community Account

Hello, I want to delete my O2 community account to use my email to login for my contract details. I created the community account before signing the contract. Please help O2 team. Thanks. 

271
o2_Andrea
vor 3 Jahren
K
Neuling
Kieran2085Neuling
gefragt in English O₂ Community: Mobile
Status of my order

Hi I placed an order for a TV and when I check my status it says the order is closed but I haven't received the item. Can you help me at all with locating the item?Thanks Kieran

451
o2_Andrea
vor 3 Jahren
B
Neuling
BogicDNeuling
gefragt in English O₂ Community: Mobile
SIMcard activation not possible

Hello,I bought a new O2 prepaid SIM and it is not possible to activate it. The problem is when I want to enter the date of birth, it always shows that I have to correct the date, so I cannot go with my registration. I also tried the online help, but without success. I am now in quarantine and I cannot visit O2 store. Can you please help me to get my SIMu aktivieren? Edit o2_Vivian: verschoben Prepaid → o2 english community: mobileEdit by o2_Andrea: title translated to english

3442
o2_Andrea
vor 3 Jahren
F
Neuling
FeruzzkaNeuling
gefragt in English O₂ Community: Mobile
Angebot

Recently you had Angebot, I made contract with O2 for 2 years last month on April 16 and after a week I took Samsung S20 Fe in one of your  branches which is in Roederplatz, and before taking the phone I asked them:  "is it possible to do it without 39.99 ,as shown in Angebot ,  they told me "Yes, if you take the phone " but now I take the letter that I must pay this 39.99 euro.  My clientnumber is xxxxxxxxx, please, help me to solve this problem, my phone number is +49xxxxxxxxx (Customer data removed, o2 Michi)Edit by O2_Andrea: Beiträge zusammengeführt

3212
o2_Andrea
vor 3 Jahren
I
Neuling
Ivana0103Neuling
gefragt in English O₂ Community: Mobile
no signal

Hello, me and my husband got o2 M Free boost prepaid and we wanted e-sim cards. Right now I have no signal when i put o2 sim card in my phone. I can’t call anyone, I can’t recieve messages, calls, nothing. Can you please tell me what should I do because if I don’t have signal I can’t receive sms with code for setting up e-sim card. Thanks.    edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

167211
o2_Andrea
vor 3 Jahren
M
Neuling
mohibkNeuling
gefragt in English O₂ Community: Mobile
Lost PUK code

I have lost my PUK code and the sim card is locked. I also cant login to My O2 app as my account is also locked. Please help, its emergency Thread relocated to English Mobile - o2_AntjeEdit by o2_Andrea: Posts merged

1143
o2_Andrea
vor 3 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
Register prepaid sim card

If you are reading this, you may already have a prepaid card from o2. Or maybe you're thinking about getting one. But how does it actually work these days with the registration of the card? Haven't there been any innovations?Exactly, and we'll tell you a little more about that here... Further information with more details you can find here:Activation before first useIf you did not buy your prepaid SIM card in a shop, but ordered it online, you must first register and identify yourself at o2 activation (this page is also available in English! You can change the language on top of the page). NotesTo protect against misuse, the prepaid SIM card can only be activated by the person who ordered the SIM card. For this purpose, please have your identity card or passport ready. Before your SIM card is activated, it must be registered. To do this, you need your mobile phone number and the number of your SIM card. You will find both in your O2 prepaid SIM package. Activation takes place via video

76490
o2_Jessica
vor 3 Jahren
F
Neuling
filip90Neuling
gefragt in English O₂ Community: Mobile
O2 = scam

Stay away from O2! They are scammers and have a shit of a service !!They sold me service that doesn’t work at all!! But they are charging it every month. I tried to cancel the service, but on the phone they told me to send a letter by post !! In 2021 !!! I send them e-mail, they don’t respond. Then I send another, they say ok we are sorry you are leaving, your contract will be terminated in 2023! Are you stupid or what ???!!! I want to cancel it now BECAUSE IT DOESNT WORK. If you sold me service that doesn’t f**** work how do you call charging it every month ? I call it stealing ! Now nobody responds to my e-mails anymore. 

19910
o2_Tobias
vor 3 Jahren
I
Neuling
IndrakaranNeuling
gefragt in English O₂ Community: Mobile
Return of apple pencil

I purchased an apple pencil from O2 with an option without O2 contract. Now I found that the pencil is not compatible with the ipad which I have. I would like to return the product. Could you please help me with this. Note: I just purchased the product two days ago.

451
o2_Tobias
vor 3 Jahren
M
Neuling
Maimai.deNeuling
gefragt in English O₂ Community: Mobile
Vertragsnummer

Hello,I need my contract number to register for my O2.  I checked your website and my e-mail. But I didn’t get a receipt. How can I get my contract number? (Vertragsnummer) Best regards,Mai (Thread moved to our english community, o2 Michi)

1061
o2_Tobias
vor 3 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
Call number transfer o2 Prepaid

The basis for this English FAQ is the German article by our community expert @Sandroschubert.You want to take the number with you to o2 or arrange for the number to be ported to another provider? Here is a brief explanation of how this can currently be done for prepaid customers. Transferring your phone number to o2You can order the number transfer directly in Mein o2.    You register with your prepaid number in My o2.     You start the porting process directly in your customer portal: Order number porting to o2Note: If you want to port the number from a current contract or prepaid card, please contact your old provider and ask them to release the number (opt-in). If you want to port your number at the end of your current contract, no opt-in is necessary.You enter the number to be ported, in the following screen you select the provider, the desired date of change (immediately or at the end of the contract) and check whether the first name/last name and the date of birth match. If this

65680
o2_Jessica
vor 3 Jahren
X
Neuling
xo.669Neuling
gepostet in English O₂ Community: Mobile
Too Bad Internet Connection Since 6 Months (o2 Unlimited Free Max)

hello everyone i have o2 unlimited internet since 7 months.it was very good on first month but then it started to getting worse everyday.when i went to o2 shop and telling the problem but they said that they can’t do anything.i’m getting sick of this problem and i do not know what to do to get better connection

504
o2_Kurt
vor 3 Jahren
L
Neuling
LpsinghNeuling
gepostet in English O₂ Community: Mobile
change bank account for direct debit

Hello how can i change my iban for direct debit and date also?Thankyou

6933
bs0
Profi
vor 3 Jahren
K
Neuling
kmgusNeuling
gefragt in English O₂ Community: Mobile
Cancel automatic paypal

How do I cancel an automatic Paypal top-jup?kmgus  EDIT: verschoben in der Englisch   o2_Maria

171
o2_Kurt
vor 3 Jahren
V
Neuling
vamshiNeuling
gefragt in English O₂ Community: Mobile
Antrag auf Genehmigung der Beibehaltung meiner Rufnummer für den Wechsel meines Dienstanbieters.

hello team,i want to switch my service provider to winsim with the same current mobile number. I applied through the new service provider, they asked me to ask the O2 provider to approve this application and then try to apply again. Please approve my application to keep my current number for the new provider.  Edit: verschoben in Englisch  o2_Maria

657
o2_Tobias
vor 3 Jahren
K
Neuling
Kira96gintokiNeuling
gefragt in English O₂ Community: Mobile
was I scammed or something?

Hallo LeuteFew weeks ago I've bought O2 SIM card and it was supposed to be unlimited mobile data, unlimited calls and text and the monthly payments is 49.99€ per month for 2 years. Naturally I only left 54€ in my bank account believing 50€ would go to o2 and 5€ stay so Sparkasse wouldn't freeze my account.. but today after waking up I found out my bill is over 80€??? WTH? You are supposed to be the best communication company in Deutschland so why are you guys fooling vulnerable people who are fool enough to subscribe without mastering the language? 

6810
o2_Michi
vor 3 Jahren
G
Neuling
GeeleNeuling
gefragt in English O₂ Community: Mobile
Payment question

I have sent 64,13 under this accountDE49 7004 0041 0225 5636 01After i already sent it i have seen this acount DE16700202700005713153(BIC): HYVEDEMMXXXWhat to do?Or do i need to get refund?Help please 

281
o2_Michi
vor 3 Jahren
S
Neuling
ShuvamNeuling
gefragt in English O₂ Community: Mobile
contract number

Hello,I cant find my contract number. I need it to register on my O2 Kindly help me. Best regards,Shuvam Gupta

7276
M
Neuling
vor 3 Jahren
A
Neuling
Alex208KarlMarxNeuling
gefragt in English O₂ Community: Mobile
Invoices

Can you email me copies of my invoices for 2020?Your website is not working. It is apparent from a number of messages in the community and I have never been able to access my copies.  I only need them for tax purposes. Many thanks.  - Alex

27235
A
Lehrling
vor 3 Jahren
J
Neuling
JOE_zhouNeuling
gefragt in English O₂ Community: Mobile
Invoice notification received is incorrect / erhaltene Rechnungsbenachrichtigung ist falsch

Hi, I receive monthly bill from O2, but I cancelled my account several years ago. Can you check this for me please? My account number is XXXXXX, email address is XXXXXX Thanks! Edit: Personal data deleted, Thread relocated to English Mobile - o2_KurtEdit by o2_Andrea: Titel angepasst

616
o2_Andrea
vor 3 Jahren
P
Neuling
pier90Neuling
gefragt in English O₂ Community: Mobile
E-mail cannot be verified

Hi,Hope here in our community we can find a solution to my little issue.So I want to register my e-mail address but it seems that there are a few technical problems: A message appeared to me inviting to confirm my e-mail address but, after having already requested two times the link for confirmation, still I have not received it consequently could not verifiy it.Please help me to know if my e-mail is registered correctly to my O2 account or can you verifiy it?Thanks in advance for your help. Regards.

696
o2_Tobias
vor 3 Jahren
L
Neuling
leighjoshuaNeuling
gefragt in English O₂ Community: Mobile
Closing my O2 Community account?

Hello,I need to close my O2 Community account so that I can register for Mein O2, can somebody help me?Cheers,Josh

271
o2_Tobias
vor 3 Jahren

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