Hello,

try to contact the live chat because it’s the fastest way.

https://www.o2online.de/kontakt/

Have a nice day :)

Hi,
 

Thanks for your help. I’ve just tried it now and it seems there is a problem with their site at the moment. I cannot log in. I‘ve tried 10x already. It seems that O2 live chat is down. :(

Hi @john2dmoon 

welcome to our community. 

Did you restart the mobile after activating the SIM card? I’m asking because sometimes customers put in the SIM card and wait for a signal but it won’t start automatically.

If you already restarted the phone what error message is shown on your display?

Greetz and thank you @dSkill for advising

Hi o2_Manga,

I did restart the phone many times and the error message shown " WAITING FOR ACTIVATION". I'm just wondering that it would really take along time for activating a sim-card, I thought before that it's just a window for things to process in that span of time but won't really took 7 days or more, normally it would only take 24-48hrs for it to fully activated but i am new here in Germany so maybe it's different here and maybe because I take with me my old number from a different Network that would maybe take really sometime to process.

"Conact your carrier if this problem continues to occur" that the error warning also.

Thanks a lot @john2dmoon 

I send an error ticket to my collegues to analyse what happend. The activation should have been successful. 

Hope they will react soon.

Greetz

@o2_Manga Bro could I share here a little bit of my details so that it would be more faster to resolve my problem and maybe your Colleague could help me more quicker. My Bday is xxx. I tried O2 chat but it‘s not available, all possible ways of contact i already tried, except calling the hotline is not accessible. I can‘t call the Hotline because I have already cancelled my Plan in the other network.

edit o2_ Manga: persönliche Daten entfernt, Datenschutz

@john2dmoon 

I already put in all information you provided. Unfortunately we can’t speed up the process it takes up to 48 hours until the problem is solved. Sorry 

Greetz

Hi Guys,

I’ve just called the costumer support today and perfectly the guy resolve my problem immediately. So, he just told me that the simcard i am using was the one who got cancelled and told me to insert the other simcard that i received with number… and works perfectly fine now!! Unfortunately, I wasn‘t able to get his name because we finished talking in a span of 2-3 minutes only. 
 

Thank you so much O2 community!

Godbless ;)

Sincerely,

John

Hi @john2dmoon 

Thank you for your feedback 

We are happy that everything is working now.

Best Regards

Matze