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Unable to make / receive calls after the number is ported

K
Neuling

Hi,

 

I have ported my number from Lebara to o2 and got a confirmation message that the number will be ported on 08-12-2021. As I could see, now my old Lebara SIM has no signal and I was able to receive  one call in the morning to my newly ported  number. Later, I couldn’t make or receive calls from the newly ported O2 SIM. Is  there any  other  settings that I should make?

 

My newly  ported O2 number is XXXXXX

 

Thanks,

Karthik

 

Edit: Number deleted, please don’t post personal information in a public forum - o2_Kurt

Lösung von o2_Kurt

Hi @karthikr89 ,

 

it should work right out of the box. Even though it make take a little while, until your “new” number can be reached from every kind of phone line. This usually takes a few hours. Not being able to make calls is something that shouldn’t be connected to the porting. Have you tried restarting you phone? Did the error appear again since yesterday?

Best regards,

Kurt

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3 Antworten

o2_Kurt
  • o2_KurtModerator
  • Moderator
  • 18874 Antworten
  • Lösung
  • 9. Dezember 2021

Hi @karthikr89 ,

 

it should work right out of the box. Even though it make take a little while, until your “new” number can be reached from every kind of phone line. This usually takes a few hours. Not being able to make calls is something that shouldn’t be connected to the porting. Have you tried restarting you phone? Did the error appear again since yesterday?

Best regards,

Kurt

Signatur :)
K
Neuling
  • karthikr89
  • Autor
  • Neuling
  • 5 Antworten
  • 9. Dezember 2021

I think it took a lil more time and started working.. Thanks :)

o2_Kurt
  • o2_KurtModerator
  • Moderator
  • 18874 Antworten
  • 12. Dezember 2021

Hi @karthikr89 ,

 

that’s great to hear. Thanks a lot for your feedback :hugging:

Have a nice weekend!

Best regards,
Kurt

Signatur :)

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