Hi @aphan koups, 

welcome to our English Community. 

As I see, you also wrote a thread in German: 

Do you prefer German or English?

Could you already clarify your issue concerning the withdrawal of your 2 o2 Free S Flex-tariffs?

Just have a look also here: 

Loving greetings,

Tobias

Dear o2_Tobias,

Today they replied me by e-mail that they have got my message and that tomorrow they are going to cancel the SIM-cards. I have also send my personal details and the Handynumern and the Ferznummern, so I have the right to widerruf the 2 sim-cards (the e-mails are the written proof together with the widerruf documents). Moreover, I have called the phone number of the widerruf and they assured me that tomorrow the cards are going to be cancelled. They are also going to send me a proof by mail. So, I hope that all have been done

Dear Tobias,

Do you know if I am going to see the sim cards in the status "cancelled" tomorrow in the o2app? It should be written.

Hi @aphan koups, 

great that you have received already additional information. 

Normally, you will get a confirmation by letter concerning the cancellations. Please have some more patience for a few more days. 

Thanks a lot. 

Loving greetings,

Tobias

Dear o2_Tobias,

the problem is that they promised me the cancelation to be tomorrow, so I need to see my cards cancelled in the app. Is that how it goes?

@aphan koups I am not a 100% sure which status you will see tomorrow in the o2 app, but  I am sure my colleagues will do what they have promised you.

Please get back to us tomorrow and give us a short update.

Thank you.

Best regards Matze 

Dear Matze,

Unfortunately, in the app there is nothing different. Nothing has been changed. However I am legally fine since they sent to me an e-mail confirming my widerruf (written proof), I also called the specific phone number for widerruf and they guaranteed that it is going to be cancelled (the phone call was being recorded). Lastly, I had sent the further needed information written in an e-mail, my name, my Ihre Kundennummer und/oder betreffende Telefonnummer”, my exact address, my born date. So, it's over.

Moreover, the app today doesn't work I think. It doesn't refresh. It says " Für diese Rufnummer sind keine  Daten verfügbar". And the dsl connection is still to be send ( The link for current status doesn't work) and the sim cards are still abgeschlossen. Do you know anything Matze?

Best regards,

Aphan

Now, it is working again but the cards are still abgeschlossen, what do you believe, herr Matze?

Hi @aphan koups, 

it does not matter what we believe, but what the facts are.   

But according to your message, it seems that the contracts are already cancelled. 

But in order to give you a for sure-confirmation, I have just sent to you a private message via @o2_Support. After you have given me some personal details, we will have a look what the data shows concerning your cancellations. 

Loving greetings,

Tobias

Dear Tobias,

I am still waiting your response. What is going on with the cancellations?

Hello o2 community,

I had signed a contract by phone for a dsl connection (o2 my Home M) on 29.09 and I decided then to widerruf in order to do something else. I have sent a widerruf on 7.10 (it is within 14 days) but I have not get a response yet (I have provided the necessary documents sending them by e-mail). Also, I have written a text in the e-mail, describing all my personal information. I am wondering when they are going to answer me. I have also sent an e-mail today and yesterday. I am legally fine, I described everything in the message and there is no answer. When are they going to respond me? When do they usually respond?

Thank you all,

Aphan

Edit o2_Larissa: Contribution merged

hi, did you receive an automatic confirmation of receipt?

if not, please send the cancellation email again without attachments.

If data is missing then you will be asked.

greeting

Edit o2_Larissa: Contribution merged

Hi, I have received an automatic message confirming that my e-mail is sent. Now, what about a response by a person? When are they going to answer?

Edit o2_Larissa: Contribution merged

if you have the automatic mail confirmation it will take 1-2 weeks for final clarification.

Edit o2_Larissa: Contribution merged

Yes, but do you mean that in 1-2 weeks they are going to respond me saying that it is clarified?

Edit o2_Larissa: Contribution merged

Hi @aphan koups ,
@o2_Tobias is off this weekend and therefore has not replied yet. But I have just written to you by PN.

Kind regards
Larissa

Hi @aphan koups,
I merged your two posts and replied to you via PN.

Kind regards
Larissa

Edit o2_Larissa: Contribution merged

This is so unfortunate, the same evil tricks they have used on me! 
I cancelled the Contract in Septermber but todate, they are still charging me 3,22 Euros! Urtelly disgusting!

Hi @Mwafrika 

My colleagues o2_manga solved your case in your previous thread 

Best Regards Matze