English O₂ Community

I submitted a cancellation request for my O2 contract on August 29, 2025, as I am permanently leaving Germany. On September 1, 2025, I received an email from you requesting additional documents, which I promptly submitted. However, I have not yet received any confirmation regarding the processing of my cancellation or the contract end date. I kindly ask you to check the current status of my cancellation and provide me with a written confirmation. Thank you very much for your assistance.

Hi O2 customer support,     I want to close this community only account, because I want to use my email address to link my SIM card.Jimmy

How would i know how much GB i already used? IEdit:o2_Lea/06.10.2025/moved from the following article: eSIM-Voraktivierung für iPhones bei O₂ | O₂ Community

Hi there,A few months ago I switched contract. From contract X that contained “Multicard” option for free, to a new contract Y that you pay for any extra SIM card you have/order.I cancelled/deactivated the unused SIM/eSIM cards from my profile,Now I’m left with:- the main SIM (which is free),- and one extra SIM that I need and still use (which is 4,99)However, for some reason I am paying for 2 additional SIM cards:Multicard SIM-Karte 2 Multicard SIM-Karte 3Not quite sure from where that comes from, maybe someone can clarify it to me. Or perhaps it is just transition phase from old to new contract, not sureThanks 

Hello, I had cancelled my o2 plan on august 28th right when I was about to leave germany back to canada and for some reason I am still getting charged? Is there anything you guys can do to help me get a refund on specifically these bills as I had cancelled way before hand?25.08.2025 –24.09.2025 6XXXXXXXXX25.07.2025 –24.08.2025 6XXXXXXXXXThanks, and any help is greatly appreciated. JPEdit o2_Matze 30.09.25 22:50  Personal data deleted for protection purpose

HiI got a prepaid package that was advertised to give me 37,5 GB but I only see 25GB in my dashboard 0176 xxxxxxxxEdit o2_Ines: Rufnummer editiert und aus News zu Englisch verschoben.

I'm tired of being scammed. Can anyone explain to me how I can stop O2 from charging me for a contract that was properly canceled in June? For the past two months, they've been changing the cancellation date in the app, always charging me for the following month. Unfortunately, I don't have written proof. The only proof I would have was what was written in the app, and I trusted it. However, they change it to the following month and then charge me again. This is abusive. I'm paying for what I canceled a long time ago.

Hello can someone please please help me. My o2 5g homespot arrived today. Ive activated the sim with a pin and tried to connect. First of all, it lets me connect to the wifi then comes up with the “wilkommen” page where i have to type in the other password for the user interface on the back. No matter what i do, if i reset the box etc, the other password on the router DOES NOT WORK. please someone help me i really need wifi set up asap!! Edit o2_Kathi 30.09.25 Title adapted for a better overview

Hello, so i already cancelled the contract of my wifi, but i still need to pay until December 2026. Can i terminate it as early as possible? i have read some other inquiries and it is said that i need to pay 3 month of payment to terminate early, is this a possible option for me?

I ordered a sim card and ported my current number from the old provider two weeks ago. The sim has still not been delivered I wonder why? I got email confirmation to activate my sim but alas no sim has been delivered. Do I go to an O2 store to get a new sim or will you send another mail?I do get other mails, so my mailbox has no issues with name and delivery. Edit o2_Bianca 27.09.25 09:18Uhr: Moved from o2 SIM-Karte Aktivierung&Bestellung to English o2 Community Mobile

Hello, I’ve been charged €27.13 for roaming even though I had data roaming off on my eSIM and used a different SIM. Please help me get a refundEdit o2_Bianca 27.09.25 09:01Uhr: Moved from o2 Mobilfunk Rechnung to English o2 Community Mobile

Dear O2 team,I recently upgraded to iPhone 17 pro and switched from physical SIM card to eSIM. Unfortunately, after the configuration, I noticed that the phone app shows a persistent voicemail notification, which I’m unable to remove.Reading on the forum I’ve seen that other users fixed the issue by activating Visual Voicemail.Can you please activate the Visual Voicemail and reset my mailbox?I tried everything else, but nothing worked.Many thanks!

Did online credit top at 00:18, money was debited from my expatrio, giving a notification that money has been debited to O2de, but it has not been credited to my O2 credit. Please help asap!

Hi O2 team, I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 4822 for porting immediately? Is there any any link/document/email of a person I can contact regarding this matter?I tried to call the hotline but it wasn't successful.Thanks in advance and waiting for the immediate release of my number  Shama 

Hi O2 team,I'd like to transfer my mobile number 017666***915 from O2 to a different network provider. I do not wish to extend my current prepaid contract. If you need any documents from my side, feel free to reach out.Hope to hear from you soon 

Dear O2 Team,I would like to report a confusing matter related to Internet offers.I previously had a O2 Home 50 S (DSL) offer and contacted the hotline to actually upgrade to a faster connection.This page list all the “O2 Produktinformationsblätter”.Where the O2 Home 300 L is also listed, and I planned to picked up this one.The .pdf file specifies roughly everywhere that it’s available for optic fiber and DSL (and no Kabel). However, on the hotline it was confirmed to me that it an optic fiber-only offer.If the .pdf contains errors they should be corrected (hence thi

Hi,I first took out a Cable contract with a switch from vodafone which was not successful. Then I cancelled it and again took out a completely new contract.The contract should start on 15.09.2025. I received a mail with contract details, and my landline number.  But, I'm unable to login to my o2 and can give my Fritzbox MAC-Adress (i already have a Fritzbox). I called the English hotline, but they said the contract should be activated on time and I should call the activation hotline (who speaks only German). So, that was a dead end.  I now don't have any Internet and no way to know what happened with my contract. Edit o2_Antje: Moved from o2 Home to English Community

Hello O2 team,  I have an issue that has been disturbing me for the past week now. I made an online contract purchase for an 16promax 256G with an O2 Sim card, without creating an O2 account, I confirmed the purchase and my account was debited of 189€. I got a mail from O2 asking me to confirm my email address so that I could get informations about my shipment, but it seems difficult to do that since I did not creat an account, but used my current email as a means of purchase . Also I recently received a shipment from O2 with double SIM cards which I did not oder with a contract, and an invoice billed 0.00€. I activated one of the cards which is currently in use. I tried using the number to create an account as a handy user, but it kept requesting for a PKK pin which I don't have and everytime I put in the contract, it declines the registration. My problem is how can I create a user account and how do I confirm and verify my account so that my phone gets

Hi everyone,I really don’t understand what’s going on with O2. My contract is supposed to give me 5G with up to 300 Mbps, but in reality my speed tests in Munich city center and in the U-Bahn are often just single-digit Mbps – sometimes even worse than 3G. The most frustrating part: when I do speed tests at the same time and place as my friends who also use O2, my results are always much slower. Why? Is there any kind of hidden contract-based prioritization? I already tried:Resetting APN and reconfiguring settingsRunning device and network checks in the O2 app (no issues found)(I'm using Samsung S24 Ultra)Still, the O2 app itself is often unresponsive, and the connection frequently drops to “no internet” at all. Why am I paying so much every month for 5G if I can’t even rely on basic connectivity? Can someone please explain or suggest a real solution? I hope O2 staff can official

Hello O2 team,I recently requested the replacement of my SIM card to eSIM, by mistake. Probably due to a misunderstanding with the customer service.Today I received a letter with the QR code for the activation and an email where I was asked to complete the operation, which I don’t want.Could you please cancel the request?Many thanks for the support!

Hello,I recently ordered a airpods from O₂ and I would like to know if it is possible to redirect the shipment to a DHL Packstation once I receive the tracking number. Could anyone tell me if O₂ device deliveries require personal handover with ID check, or if redirection to a Packstation is possible? Mostly i will not be at home.Thank you in advance.

Help me. I would like to pick up my order on a packet shop instead of having it delivered in my doorstep since i live in an apartment. I ordered and it has not been shipped yet. Can you help meEdit o2_Kathi 30.09.25 Title adapted for a better overview

Dear, I had a mobile contract with WinSim which ended yesterday. Parallelly, I have ordered a new mobile with a tariff from O2.I would like to keep my original phone number and transfer it to my new O2 contract. Since my old WinSim contract has already ended, could you please guide me on the steps to take in order to retain my number with O2? Thank you for your support. Kind regards,RushikEdit o2_Bianca 25.09.25 08:39Uhr: Moved from Austausch rund um die Community to English o2 Community mobile 

I am really frustrated by the 02 services. I posted a letter you send me another letter to load my account details online, yet, I am unable to access the portal now for WEEKS. This is extremely frustrated. Edit o2_Bianca: Verschoben von Meine Rechnung zu einem eigenen Beitrag unter English o2 Community mobile

I am unbale to my o2 app and activate new contract can you please check and help me on high prority. I have went to multiple o2 shops, they confirmed they are not activating any packages