Prepaid SIM with 5.02€ Balance has "No Service" in China. Need network refresh.

Hello,

I am using an O2 Prepaid Loop card. The account currently has an active 5.02 Euro balance and the validity is perfectly fine.

On April 29th, the phone briefly connected to the network in Guangzhou, and I successfully received the 'Welcome to China' SMS and one Telegram verification code. However, since then, I haven't done any other activities, and the phone completely lost signal, showing 'No Service' until now.

Could a human moderator please help check my account status and manually refresh/unblock the international roaming (Auslandssperre) for my number in the backend so I can receive SMS again?

Thank you very much for your help!

Hello ​@zhong 
welcome to ourt o2 Community 🙂
I'm sorry. 
Your Prepaid SIM card has been blocked by us, because we suspect that it has been activated fraudulently. 
You will need to verify your identity again.
Unfortunately, this cannot be done from China. 

Best Regards,

Gerrit