Skip to main content
Warum O2
Warenkorb
 Service
Frage

English prepaid help

  • June 5, 2026
  • 1 Antwort
  • 8 Aufrufe
P
Besucher:in

I am not in Germany right now and I need an eSim of my old phone number because my phone was stolen. I have already blocked the SIM card through the app but since I am not in Germnay right now, I would need to have the address changed so that my uncle can receive the mail and the send the QR code to me. This would only be possible through helpline but there isn't one for prepaid issues. I did call the English helpline and was informed that they only tend do postpaid queries. 
What can I do in a situation like this?

1 Antwort

5G_Tester
Legende
  • 5G_TesterLegende
  • Legende
  • June 5, 2026

Why did you create the topic twice? 

You can try to use the chat with a translation app. https://www.o2online.de/chat-auswahl/ 

You can change the adress in Mein O2 → “Meine Daten”

But I think that a German o2 card can only be activated in Germany. 

Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica