English O₂ Community: Mobile

Is it possible to activate roaming on O2 prepaid to receive incoming calls in India. Edit o2_Kathi 11.08.25 Moved from the section o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

Hi support,I have ordered Ersatzkarte (eSim) with the 5G SAI done it around 3 am today. I have scan it with my phone, installed, went theough whole process on the phone - it was successfull.then I went through activation on O2 website. no luck. Around 7am I have received E-mail with information that new card is activated. The card still doesnt work - it is midday already.in the web gui it seems that sonething hangs can you help me here as I do not have any mobile reception now? thank you  

Hello,Yes I double-checked everything I did and followed the instructions properly from this link.It has been almost 24 hours and My balance is still the same. Is there a English speaking hotline for prepaid’s?Thanks

I extended my contract on 19.7.2025. and ordered Samsung Z Flip7 combo with smartwatch and tablet. When I check the status for the last couple of days it says "Wurde versandt" and nothing else. I didn't receive e-mail with tracking numbers or any kind of information about it so I don't know what's happening and I can't select where the package should be dropped off if I am not at home.

Hi my name is abdul basit , O2 cancelled my ongoing contract  because of an overdue payment . Even though i already payed them the over due payment in time but they still cacelled it . When i called them they said you should contact the finance department but they do not know english . I emailed them manier times but ni reply there is no way of live chat . Please if any one can help me please do so . Thankyou . edit o2_Solveig August 4, 2025, 5:03 p.m. moved by o2 Mobilfunk → English Community 

Hi, I’m an exchange student and I’m leaving Germany soon.  I sent the cancellation form with documents by email but got no reply.  O2 shop staff told me I need to send a letter, but I don’t have time.Is there any way to cancel without sending a physical letter?Thanks! edit o2_Solveig August 2, 2025, 8:29 p.m. moved from o2 Mobilfunk → English Community 

Hi, I’ve been an O2 Mobile M Boost Online (that’s 50GB+ monthly) customer for the past couple of years, and my contract is due to end in a few days. Since I don’t use the phone internet much at all, I’d like to switch to the O2 Mobile Starter Flex plan (which is 2GB, monthly cancellable) and carry the same number. How can I do so? When I try to switch my contract online (via Mein O2), it shows only the more expensive plans to me. Thanks for your assistance.

I dont want my account to be auto recharged every month. Please stop that feature  o2_Giulia, 02.08.2025, 10:17: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

I’m quite disappointed with the level of support I’ve received. It seems there are significant gaps in understanding even straightforward questions, response times are excessively slow, and issues remain unresolved. I strongly recommend a thorough review and improvement of the hiring and training processes, along with more rigorous performance management to address these challenges.PS: O2 might look into this: Experienced on 30.07.2025 at 10:30am with ‘XXXXX’Mitarbeitername entfernt / employee name removed // o2_Rebecca, 30.07.2025, 14:49 Uhr

I have an O2 Homespot contract and also an O2 prepaid sim.I tried to register on the O2 website, but can only see details of the prepaid sim and not my Homespot.I’m also in the middle of upgrading to DSL.  I’ve received a Fritzbox in the post but have had no other details from O2 (useful thing like account number/phone number or even login details to complete the setup.How do I tie them all together to see in one place.The O2 app is no good by the way - my prepaid sim is a second card in my iPhone which is primarily connected to my iTunes account in the UK.  If I try and download the O2 app I get a message that the app is not available in my country.

Hi today in 12.30 I paying my sim-card taxes but is not active  Edit o2_Sven 02.04.2024/19:55: Moved thread from o2 Mobilfunk: Rechnung to English o2 Community: Mobile

Hello. I made a bank transfer of 75€ to my account but it is not showing through my credit balance in the app, it’s been 2 days.

How to remove Bank details 

wir sind unglücklich über Ihre Deaktivierung unserer Sim Karte Verbindung.Am Aparat hatte ich nur multi card und O2 Tv Leistungsdiensten zu absagen, nicht unsere Sim Service.Können Sie bitte möglichst unsere Sim Karte Services zurückgeben?Ich schlage ihnen vor bitte, Wenn Ihre Kunde nicht fließend Deutsch spricht, Kann Ihre Service Mitarbeiter entweder Englisch oder langsame Deutsch sprechen, besondere im Anschluss zu wichtige Entscheidung.edit o2_Solveig 30.07.2025, 08:18 Uhr moved from Mobilfunkdienste → English Community mobile  

Hello,My partner and I preordered Samsung Galaxy Z Fold 7 on 20.07, thinking that the phones will get delivered this week. But, taking into account all the uncertainty related to the delivery dates, it seems it will take time until they get shipped and delivered.The problem is that next Friday (08.08) we are moving into a new apartment and we will need to change the delivery address for the phones, if they are not delivered by then.So, I would like to know what to do in case we need the phones delivered to the new home address, as changing the delivery address for the orders is not possible in the app or the web portal? Thanks

Hello, I want to know how can I change my mobile phone number to a different, specific one. Is there a way? I want to keep the number my friend got for me when I first got here. It was under her name and now I got a new SIM card on my name, but i would like to have my old number.Thanks in advance! 

Hi all, I'm trying to find the number of O2 customer service with no success. I urgently need someone who speaks English in order to sort an issue with my monthly invoice. Can someone help me with this? Thanks a lot, Arianna

Sehr geehrtes o2-Team,ich bitte dringend um Klärung und Rückerstattung.Ich habe meinen Vertrag ordnungsgemäß zum **17. Februar 2025** gekündigt und diese Kündigung wurde mir auch von o2 sowohl telefonisch als auch im o2 Shop bestätigt. Es wurde mir dabei ausdrücklich gesagt, dass **keine weiteren Kosten entstehen**.Trotzdem wurden von meinem Konto weiterhin monatlich Beträge abgebucht – und zwar für:- März 2025  - April 2025  - Mai 2025  - Juni 2025  - sowie für Juli 2025 (der Betrag soll am 31.07.2025 eingezogen werden)Ich habe zudem **keinen Zugriff mehr auf mein Mein o2 Konto**, sodass ich Rechnungen nicht einsehen oder kündigungsbezogene Dokumente herunterladen kann.**Meine Kundennummer:** XXXXXXXX **IBAN-Endung:** …XXXX  **Vertragskündigung bestätigt am:** 17.02.2025Ich fordere daher:1. Die **umgehende Rückerstattung** aller unrechtmäßigen Abbuchungen  2. Eine **schriftliche Bestätigung**, dass der Vertrag vollständig beendet ist  3. Die **Schließung meines Kundenkontos**, um weit

Hello.  I ordered a phone through store of O2, but have not received any email or any information about delivery. The contract only has VO number but no contract number or any information. I am worried as I have to fly out of country. Is there any way to get updates on it? o2_Giulia, 28.07.2025, 09:01: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community: Mobile

Hi, I ordered a MacBook Pro via O2, after having received the confirmation mail I've not received any updates anymore. The device according to the website was instantly available. I can understand that an o2 shop doesn't have these in stock so sending it via post is something acceptable in my eyes.What is the expected delivery time of these devices? Along with that, what kind of keyboard is present on the MacBook since it doesn't state that. Is this a German one or an US one?I'm travelling to the US upcoming weekend so would like to of course receive this as soon as possible. thank you for the feedback.Kind regards,KennithEdit o2_Antje: Moved from Broadband to Mobile 

Good Morning,In Mai of 2025, I booked a Roaming plan for the UK - unfortunately, the plan is still continuing to be charged to my account (It has now been the second month that it’s been automatically renewed on my plan). My normal monthly plan for the account is 23,99 per month but now it’s 27,99. The plan is adding 4,00 euro to my account and I can no longer find a way to deactivate the extra service…I would like to have this removed from my plan since, I do not need it any further. I only booked it as an extra add on, in which the app stated it would be only for 1 month paid. Which, at the time cost me 10,00. I had issues logging in my contractual data, so any issues finding my contract or service plan, please write to me and I’ll provide any information,ThanksPhil

My bill is not correctly assigned to my phone number, so I cannot access the bill or see it in my app because my phone number is not linked to the contract.Edit o2_Kathi 12.05.25 Moved from the section o2 Mobilfunk to English o2 Community: Mobile + Title adapted for a better overview

Hi,I bought a new O2 pre-paid sim card today.  The agent in the store said it would take 10-20 minutes to activate and connect, but 8 hours later I still have no signal.Is it possible that something has not been correctly processed?edit o2_Solveig 21.07.2025, 2035 Uhr moved from Prepaid → English o2 Community : Mobile 

Hi O2 community,I had made a contract from O2 last 26.11.21 and it took along time before they send me the activated simcard and then came my DSL contract faster than the contract I made from O2. So, It‘s no used anymore to have O2 free Unlimited basic contract 29.99€ Monthly, becaused i am not using it anymore so I decided 08.12.21 to terminate my active plan and yesterday I have called O2 team that handles the termiantion which i received from the email about my cancellation and to strengthen my termination. The customer service took my bank account and then process it. My question now is, how would i know if my contract has been already terminated? I didn‘t received any email or confirmation right after I talked to the O2 termination team. It‘s not clear to me if it was cancelled or not. Please help me, guide me what to do next. Thank you in advance O2 Community! Sincerely yours,John Edit o2_Bianca: Beitrag verschoben von Vertrag&Tarife zu English Community Mobile

Hi O2 Community,I’ve been a loyal O2 customer on the Unlimited Max plan, and come September 2025, I’ll be hitting my 4-year mark. My 24-month contract term ended a while ago, and since 2023, I’ve been receiving repeated messages urging me to extend my contract.Here’s the thing — every time I look into it, I’m told that extending the contract doesn’t come with any change in price, benefits, or upgrade incentives. I always assumed that extending a contract would at least come with a better deal or some form of loyalty reward, but that hasn’t been the case.Most recently, I received a text message claiming I was selected for a 'secret deal' if I extended my contract and was asked to call the hotline. I called, but the agent said there was no such deal and that the only benefit to extending was “securing” my current contract — which frankly doesn't sound like much of a benefit at all.I’m genuinely confused — is this really how O2 rewards long-standing customers? After nearly 4 years, I expe