how to activate e sim

There are issues with eSIMs for prepaid plans. Contact the prepaid service department.

So how can i contact with normal prepaid service not chatbot?

call!

So i cant make it here ? I need only to active my e sim i pass the identity. I cant call 

No, that’s not possible here because you don’t have an active contract

https://sim-aktivieren.o2online.de/

So how can i active it? I dont have e sim number 

As written, only with the prepaid service.

I have prepaid, i paid for that 

I understand that; that is why you need to contact the prepaid service department. As I mentioned earlier, there are major issues with the prepaid eSIM.

In that case, will the time lost sorting this out be added to my allowance?

Yes!

Is it possible to connect with a real person on the chat? Not a bot?

No, as previously stated, that is only possible with an active contract!

Hello ​@Dziku77,

welcome to our o2 Community 🙂

That is not so nice, that you cannot activate your Prepaid SIM.

Could you already contact our hotline?

Best Regards,

Gerrit