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eSIM

  • July 3, 2026
  • 6 Antworten
  • 47 Aufrufe
J
Besucher:in

Hello! I bought an eSIM from the O2 website, but unfortunately, it never worked; I didn't receive the activation QR code for my device. A support representative advised me to cancel the eSIM and request a refund. I’ve done the first part, but where should I write to get my money back?

6 Antworten

Bumer
Legende
  • BumerLegende
  • July 3, 2026

Is it about prepaid or postpaid?

J
Besucher:in
  • Juneee
  • Autor
  • Besucher:in
  • July 3, 2026

It was prepaid

Bumer
Legende
  • BumerLegende
  • July 3, 2026

Contact the prepaid service.

 

o2_Dennis
  • o2_DennisModerator
  • Moderator
  • July 6, 2026

Hello ​@Juneee,

Were you able to get through to us by phone, and were they able to help you? Or was your issue still not resolved?

Kind regards
Dennis

J
Besucher:in
  • Juneee
  • Autor
  • Besucher:in
  • July 9, 2026

​@o2_Dennis The hotline representative told me to email impressum@cc.o2online.de, but messages to that address cannot be delivered. Perhaps you could provide the correct address I should use?

Bumer
Legende
  • BumerLegende
  • July 9, 2026

Call again; only the hotline can help you.

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