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Need eSIM activation code via Email (Currently abroad with broken SIM）

  • July 16, 2026
  • 7 Antworten
  • 22 Aufrufe
C
Besucher:in

"Hello, I am currently abroad and my physical SIM card is broken. I have ordered an eSIM replacement, but I cannot complete the 2-step verification because I cannot receive the SMS verification code, and I cannot receive mail at my German address right now. Could a moderator please help me to send the eSIM activation code/QR-Code to my registered email address? Thank you!"

Meine E-Mail-Adresse lautet xxxxx. Meine ESIM-Nummer ist xxxxx.

Edit o2_Gerrit 16.07.2026 hidden personal data

7 Antworten

Bumer
Legende
  • BumerLegende
  • July 16, 2026

Delete your personal data again!
A new QR code can only be sent by letter.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • July 16, 2026

    Hello ​@Cilicut,

    welcome to our o2 Community 🙂

    Oh, that is unfortunate that your plastic SIM is broken.

    As Bumer wrote, a new QR code can only be sent by mail to you address.

    Best Regards,

    Gerrit

    C
    Besucher:in
    • Cilicut
    • Autor
    • Besucher:in
    • July 16, 2026

    Hello, thanks for the reply! When will I receive the QR code via email? Best regards!

    Bumer
    Legende
    • BumerLegende
    • July 16, 2026

    not at all.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • July 16, 2026

    Maybe I did use a misleading word, ​@Cilicut, with by mail I meant it is only possible to have a new QR code for an exchange eSIM to be sent by letter, as Bumer wrote.

    Best Regards,

    Gerrit

    C
    Besucher:in
    • Cilicut
    • Autor
    • Besucher:in
    • July 17, 2026

    That's so inconvenient! Can't it be done via email? If not, please help me cancel, thank you.

    Bumer
    Legende
    • BumerLegende
    • July 17, 2026

    No, as has been stated several times, that isn't possible. Chat support can cancel it for you.

    https://www.o2.de/kundenservice-chat

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