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Need eSIM activation code via Email (Currently abroad with broken SIM）

  • July 16, 2026
  • 8 Antworten
  • 39 Aufrufe
C
Besucher:in

"Hello, I am currently abroad and my physical SIM card is broken. I have ordered an eSIM replacement, but I cannot complete the 2-step verification because I cannot receive the SMS verification code, and I cannot receive mail at my German address right now. Could a moderator please help me to send the eSIM activation code/QR-Code to my registered email address? Thank you!"

Meine E-Mail-Adresse lautet xxxxx. Meine ESIM-Nummer ist xxxxx.

Edit o2_Gerrit 16.07.2026 hidden personal data

8 Antworten

Bumer
Legende
  • BumerLegende
  • July 16, 2026

Delete your personal data again!
A new QR code can only be sent by letter.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • July 16, 2026

    Hello ​@Cilicut,

    welcome to our o2 Community 🙂

    Oh, that is unfortunate that your plastic SIM is broken.

    As Bumer wrote, a new QR code can only be sent by mail to you address.

    Best Regards,

    Gerrit

    C
    Besucher:in
    • Cilicut
    • Autor
    • Besucher:in
    • July 16, 2026

    Hello, thanks for the reply! When will I receive the QR code via email? Best regards!

    Bumer
    Legende
    • BumerLegende
    • July 16, 2026

    not at all.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • July 16, 2026

    Maybe I did use a misleading word, ​@Cilicut, with by mail I meant it is only possible to have a new QR code for an exchange eSIM to be sent by letter, as Bumer wrote.

    Best Regards,

    Gerrit

    C
    Besucher:in
    • Cilicut
    • Autor
    • Besucher:in
    • July 17, 2026

    That's so inconvenient! Can't it be done via email? If not, please help me cancel, thank you.

    Bumer
    Legende
    • BumerLegende
    • July 17, 2026

    No, as has been stated several times, that isn't possible. Chat support can cancel it for you.

    https://www.o2.de/kundenservice-chat

    o2_Dennis
    • o2_DennisModerator
    • Moderator
    • July 20, 2026

    Hello ​@Cilicut,

    I’m really sorry. Unfortunately, we can’t arrange for items to be sent via email here. I hope this process will change in future. At the moment, the only option in this case is to send it by post.

    Were you able to cancel the order via our live chat?

    Kind regards
    Dennis

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