English O₂ Community: Mobile

Hey, i ordered an iphone 15 pro max like 2-3 days ago, i wish to cancel my order as it is yet to ship. the device deposit is already cut from my bank account.please do reply asap. Edit o2_Sven 11.11.2023/14:53: Moved thread from o2 my Handy & Finanzierung to English o2 Community: Mobile Edit o2_Kathi 19.12.24 Title adapted for a better overview

Hello,I ordered a smart phone from Sparhandy with a O2 Mobile Unlimited On Demand (2024) | XXXXXXXXXXXXXX contract on 21.11.2024. Then I cancelled my contract from Sparhandy on 22.11.2024. But even more then 2 weeks passt, O2 does not cancel my contract. I also wrote it to widerruf@cc.o2online.de but still not canceled. How can I cancel my contract ( O2 Mobile Unlimited On Demand (2024) XXXXXXXXXXXXX)? Best RegardsEdit o2_Bianca 11.12.24: Mobile phone number removedEdit o2_Kathi 17.12.24 Title adapted for a better overview

My prepaid program is schedule to renew tomorrow. Despite multiple attempts to top up my balance, it has not been updated. My account indicates that the direct debit procedure is not possible, and my efforts to recharge via automatic charging (the method I have used without issue until now) and SMS have also failed.Please get back to me ASAP.17.12.2024 o2_Katja: verschoben aus Prepaid

Please how can i cancel my sim contract after it expires and not losing the phone number.Edit o2_Kathi 17.12.24 Moved from the section English o2 Community: Broadband & Landline to Mobile

I have bought new O2 simcard and after activation simcard, I port my old number with new sim. Now I am able to lgoin MeinO2 via browser but not able to login using o2 App.Edit o2_Bianca 09.12.24 09:46Uhr: Moved from Mein o2, o2 Online & E-Mail to English o2 Community Mobile

I recently bought an Asus laptop Rog Strix G713PV. I’ve been facing an issue related to the screen. The display is continuesly blinking. The graphic card for display is set to Auto-select. The point is, when I set this setting to “Nvidia GPU only”, there is no blinking. I’ve been wondering what might cause this issue. I must mention this point that, this is the second laptop I bought from O2. I returned the first one because of this issue. edit o2_Gerrit 06.12.2024 moved to English O₂ Community: Mobile

Hello,I would like to receive sales tax invoice for the prepaid top up payments I made, or the products that I bought using that payment amount for the month of February.Thank you. 

Hello,I would like to port my O2 prepaid number to another provider. Can I do it? If so, what should I do and how long does it take, please?

Hey , I ordered a postpaid sim card , and apply to transfer my old O2 pre-paid number to new post-paid contract . (I am new to postpaid but have account on pre-paid) . When I receive sim card and tring to activate , it failed . In the meanwhile the old pre-paid sim card lost its signal . Can anyone tell what happend , and what things can I do to solve this problem ? o2_Giulia, 15.12.2024, 09:36: verschoben von O₂ SIM-Karte: Bestellung & Aktivierung zu English O₂ Community: Mobile

My monthly bill is increased automatically from 21.50 Euro to 48.18 Euro. I have seen just now. Why is it increased and what can I do.??Edit o2_Antje: Moved from Rechnung to English Community / 06.12.2024

Hallo, warum akzeptiere ich die telefonische Ratenzahlungsanfrage nicht?Edit o2_Antje: Separated & Moved to English Community.Edit o2_Kathi 29.12.24 Title adapted for a better overview

Hello,I recently signed up for the o2 Prepaid S plan.  I received my SIM and followed the steps to activate it which eventually worked.  However, in the online account it said i was on the basic plan until i top it up.  I tried to top up but said it was unavailable, and so i set up auto payment, and it said payment would come out within 5 days. Payment came out after 5 days, and the correct plan shows as active.  Great.  What i dont understand though is the Tarif & SIM-Karte section shows that i am still on the basic plan, yet Prepaid S in active.  I don’t understand why this is so?If i click on the basic tarif to change it, it says “Unfortunately, a tariff change over „is my O2nd“ currently not possible...”.

Hi. My O2 prepaid number has expired around 40ndays ago. I can still receive calls, but I can not re-charge it. Is there any way I could do that?So far I was using one-time recharge,butni could use my bank details now. Please help.

Hello o2I have  Ordered my phone through o2 and i received the package but inside the package there was no mobile phone inside the package. And when i contacted o2 they said that they’d send me some affidavit through post but i havent got the affidavit till now and it was said i should re send the package within 7days. On 29th its the last day for me to send them.  My order number : XXXXXXWaiting for your response with regards Mohammed Haani XXXXXXX o2_Giulia, 26.11.2024 08:58: personal data removedPost moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile Edit o2_Kathi 12.12.24 Title adapted for a better overview

Hi there, so on the 12th November I ordered two new cellphones with vertrag from an O² shop(I'm an existing O² customer). My partners cellphone arrived yesterday (14th November) yet I'm still waiting on my one. They both have the order number: xxxxxx95 yet only one was sent with no information on the other one. Can someone please help me as to what I should do. Surely you send orders together when they share the same order numbers? My current phone is broken and the need for a new phone is immediate.Edit:o2_Lea/15.11.24/personal data removed

Hello, I got charged 82.46 euros while my invoice in my email said I would pay 36.76 euros. What can I do? Who I need to talk to?

Hello,I am unable to make a conference call with my number. Can you help me to activate it please?edit o2_Solveig 06.01.2025 15:29  moved from o2 SIM-Karte → o2 English Community 

 I'm an ALDI prepaid SIM user. I recently purchased O2 Mobile XL sim with 300 GB for mobile data use. However I want to keep my aldi number while using O2 sim for mobile data. What should I do? 

I am experiencing an issue with a previously active O2 number that has been deactivated and cannot be reused. This number was associated with several of my social media accounts, and I am seeking assistance in understanding the reason for its deactivation and exploring potential solutions to rectify the situation.

My bill is over 300 euros for months when I was abroad, which is not what it should be. I should have a cap on the roaming charges, regardless of where I am, and this cap was set years ago. (I should only be paying 40 euros a month, max!)  Please help! 

I had an existing O2 contract that ended on 19th November 2024. To renew or explore better options, I visited the O2 flagship store at Spitalerstraße 22-26, 20095 Hamburg on the same day with my wife. During our visit, we spoke with Mr. X, a representative at the store, regarding available options.I explained to Mr. X that I was open to renewing my existing contract if no better options were available, but I wanted to explore any improved offers first. Following our discussion, I signed a renewal of my existing contract. Shortly after signing (within 3 minutes), Mr. X mentioned another option, a 100GB plan for €25 per month.

Hello, team O2As I can see from other topics in the community, i am also upset and disappointed of your service, especially on internet connection speed.Now it has been two weeks since the internet speed is slow even if I have full signal with 5G connection. This is unacceptable with my 5G unlimited subscription that I’m using for work, meeting calls are dropping and sometimes even the email is not updating. That is driving me crazy because I need this connection for my job.I am paying 60€ per month for this bad internet when at the beginning speed was acceptable and had no big problems. Now is not worth it at all.To make a comparis I have an italian sim that I use when I go there, 5G unlimited at 26 euros per month, I hit 900 Mbps of download even when I’m on the mountains.The connection here is the most poor speed of internet I’ve seen for a 5G network.Please check what is the problem /reason of this poor signal in region 78467. I

Hallo liebe Leute !I already have an O2 SIM card. I went to the app to get a prepaid one, but the option wasn’t there, so I went online to the O2 site and ordered the prepaid SIM card  I gave my email, and my name and address and that was it!, I got an email for the Bestätigung , but the thing is, I didn’t pay anything ! it does not show up on my O2 app as well, although I gave the same email address that is my o2 account . and I do not know when will I receive it, or when can I activate it, or how does it even charge me ? Like on which bank account. ? Cause I didn’t give them any I’m a bit confused I hope someone has an Erfahrungen and can help me ! thank you all in advance ! 🥺 LG edit o2_Solveig 26.11.2024, 16:43 moved from Prepaid → English o2 Community : Mobile 

So I ordered 2 new iphones over the telephone and the Operator made a blunder by ordering me 2 new sims with the phone instead of extending my contract. Now I called again and they transferred my 2 old numbers (mine and my wife's) to the new sim and cancelled the old contracts (after paying for 2 sim cards that I dont need for 1 month). Now i got my latest Rechnung, im paying 32,99 for 25 GB per month with 5 Rabatt but the kombi vorteil  is gone. I chose to change contract with  29,99 with 5 Rabatt for 30GB per Month. Why am i not eligible for Kombi vorteil when I'm paying for 2 sim cards?

Hi,My mobile internet is very slow.And the speed of my exit to the Internet varies between 1-6 mb and that's why I feel bad.what can I do to make it faster?is that O2's 5G speed ?Could you please help me.?edit o2_Solveig 29.11.2024, 20:05 Uhr verschoben von Mobilfunkdienste → o2 English Community Mobile