Hello,
I ordered a prepaid SIM card online.
I ordered it on Saturday, April 5th, and I haven't received it. They told me it could take a week, and that time has already passed.
I don't know what I should do.
Do I need to order another one?
Please let me know.
Thank you.
Hello
welcome to our o2 Community 😀
Unfortunately, we don't have a way to track the delivery of SIM letters. If you still haven't received the card, we must assume that the card has either been returned or lost.
I would also recommend reordering the prepaid card.
Please let us know if you have any further questions.
Best regards
Giulia
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