Hi everyone,
I really need advice.
I ordered an O2 eSIM online but missed the confirmation email (because it was in German and I don’t speak German yet).
Since I didn’t receive or activate anything, I thought the order was canceled or didn’t work.
An hour after that, I went to an O2 shop in person and signed up for a contract there, thinking it was my only one. After that, I got some emails from O2, but I assumed they were just about the shop contract. I didn’t check the O2 app at all — until the first bill came — and then I realized I actually have two phone numbers and two contracts!
I tried to cancel everywhere (hotline, chat, email), but they told me nothing can be done after 14 days.
The problem is: I never even installed or activated the eSIM on my phone. I can’t afford to pay for two contracts at the same time.
Is there anything I can still do? Maybe an “außerordentliche Kündigung” (special cancellation) because the eSIM was never activated?
Any help or advice would be super appreciated.
Thanks a lot!
