English O₂ Community

I had ordered a tarrif of 9.99 smartphone pack for my phone number in O2.The portal showed that the pack to be activated, but the pack did not get activated. So when I made calls in an emergency situation all the money was deducted. Again I had to recharge for 10 euros to sort out the issue, again the same issue happened.Now i have 3.27 euros left in my account which is unfair. Ideally the pack should have been activated and all calls should have been free from then.Please refund my money back to my account.I have been a o2 member for long time and previously also due to incorrect billng when reported , O2 checked and refunded my money back. Expecting the same.Edit o2_Larissa: moved to English o2 Community: Mobile

Hello,I bough two simcards almost a year ago (well never asked for the second one but yeah ended up getting two). Only now I needed the second sim card. I tried to use it but I do not get any reception → it does not work.The number that is not working is: +49XXXXX90. I can also share the number on the sim card but I am not sure if you would actually need it. Looking forward to your helpEdit o2_Antje: Mobile Number deleted and moved to English Community

Hi, I moved address and the flat I’m currently in already has a contract under another person (I am not the main tenant and do not have a say in this). The people that moved into my flat would like to take over the contract but I cannot find the form to give the contract to them. Failing this, I’d like to cancel my contract and they can make a new one for themselves.

Hi, sorry that i was unaware that the automatic activation was on, it was an un forseen mistake. Would you be kind enough to make a refund?edit o2_Solveig 09.04.2025, 10:22 Uhr verschoben von Prepaid → English Community 

o2 is charging me double monthlyEdit o2_Bianca 31.03.25 09:04Uhr: Moved from Mobilfunk Rechnung to English o2 Community.

Hello,i just renewed my both simcards to unlimited on demand but i want to change it because i don’t like it.i want to change my first one (XXXXXX) to o2 mobile s 10 GB for (9.99)€ and i want the second one (XXXXXX) to be unlimited (max 29.99)€ if it’s possible.if not then i want to cancel both my simcards. khalat XXXXXXXXXXXXXXXXXX o2_Giulia, 08.04.2025, 14:41: personal data removedPost moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Hallo,Now I have the tariff O2 my prepaid M with 15gb internet, i would like to change to the Max one. Can I change back to the M if the max gets too expensive for me?Thanks

I initially signed up for SIM-based Internet on September 3, 2024. Before subscribing, O2 checked my area code and confirmed that the 50M plan would work fine. However, after testing the service for a few days, I could only get around 200KB/s due to poor coverage, despite relocating the SIM router multiple times around my home.I immediately went to the O2 shop , and requested cancellation within the cancellation period. The saleswoman assured me that she had canceled the contract and that I would not be charged. However, I continued to receive charges every month after that.I tried to contact her again, but she was in the hospital. When I reached out to the O2 call center, a representative informed me that my contract had never been terminated and guided me to fill out an online cancellation form. I su

Hello,If I book a daily flat rate with my Internet-to-go, it seems that I can’t book another one (if I need to) until the current one runs out. That’s a bit annoying, because it means that I have to stop using the Internet (to avoid extra charges) at 00:00, and then book another one after it runs out. Is there a way of booking two daily flat rates in a row (or at least adding another one before the current one runs out), to avoid this issue? It seems like quite a basic feature but I couldn’t find a way of doing so in the app. Thanks in advance for your help with this.

Hello,I want to order a macbook M4 pro online. I didn’t find any option to select the keyboard language. I want a macbook with english keyboard. How can I ensure that I receive a macbook with english keyboard? Thanks a lot.Edit o2_Antje: Moved from iOS to English Community

I still can't activate my number. I tried using the video option, so yesterday 05/09 I went to the DHL post in Senden where I submitted and signed the form, and submitted my passport for verification.  confirmation of residence. please help me activate my number, because now it doesn't allow me any of the options. best regards, almin cuturicIch kann meine Nummer immer noch nicht aktivieren. Ich habe es mit der Videooption versucht, also bin ich gestern 09.05. zur DHL-Post in Senden gegangen, wo ich das Formular eingereicht und unterschrieben und meinen Reisepass zur Überprüfung eingereicht habe. Aufenthaltsbestätigung. Bitte helfen Sie Ich bitte Sie, meine Nummer zu aktivieren, da sie mir jetzt keine der Optionen zulässt. Mit freundlichen Grüßen, Almin Cuturic Edit o2_Sven 07.09.2022/08:38: Moved from o2 Simkarte to English o2 Community: Mobile  

i have forgotten my puk please help me as soon as possibleedit o2_Solveig 06.04.2025, 18:55 Uhr verschoben von o2 Home → English Community 

So I really don’t know what to do first of all when I was trying to get my verification via video done this guy that I got was really rude for some reason and I couldn’t hear what he was saying and when I finally heard what he was saying he just mumbled something and still rudely btw and he stopped the video call process thing and then the next time I tried, he told me that I need to change my name and I told him that is the way my name is and just said change it and try again and when I finally tried to try again after literally looking for help on quora because all the help offered by the o2 doesn’t seem to help and isn’t clear at all, now there is no option for me to choose from and I’ve been on this for like four five days now I downloaded the app only for it to also turn out to be of no help and I really was disappointed because I’ve been seeing so many ads of o2 literally everywhere and I can’t even do anything on my phone without getting an ad about it only for it to turn out

I ordered through telephone call iphone 16 pro max and unlimited data sim card but the service call told me the contract is only for 24 monthsThen I received email that the contract is for 36 months I want to cancel the orders please  thank you 

I am currently using both an O2 mobile phone contract and an O2 monthly internet connection.I would like to kindly inform you that I will be traveling to Abroad for a research project and will be staying there for approximately four months. I will return to Germany at the end of September.During this time, I would like to continue making payments for my mobile phone contract as usual. However, as I will not be in Germany, I will not be able to use my O2 Phone connection. Therefore, I would like to humbly ask if it is possible to temporarily suspend the payments for my O2 connection during this period.After I return at the end of September, I would like to reactivate the connection and resume the monthly payments as before. Could you please let me know if this is possible? If so, I would greatly appreciate it if you could guide me through the steps or let me know what I should do to arrange this.Thank you very much for your support and understanding. I loo

Hello all! I am using the prepaid Combo package S which was 9.99€ for last 7 months. I have been using this for 7 months. But, I saw the price of the package is increased or the app doesn't show the same package. What should I do now? How could I change my package to pick the best tariff? Edit o2_Antje: Moved from Tarife to English Community 

I was scammed in a O2 shop.The person in the shop didn't inform me that he was adding the new service to my actual contract. I wanted to only renovate the O2 free unlimited max and he added a mobile S plan without my consent. He also didn't allow me to see what I signed up, after I received the letter about my new plan. He also refused to help me when I went a couple times to ask for help and clarification. I went to another shop and they told me the previous shop was always scamming people like that. I need help deleting my new contract as it's a breach on the consumers right.I already send and email explaining the situation to the mail you provide to cancel subscriptions. But this is a violation on my privacy data. I also saw that other people on the community was scammed in a similar way. Please provide some solution or I will be forced to stop any transition from my bank and present legal actions.

Hi,I am not in Germany and my sim card is locked now and its want me to give puk code i don't have the sim card packaging with me but i know my pin. Can anyone please help me. o2_Giulia, 12.05.2024, 09:07: verschoben von Digitales Wohnzimmer zu English O₂ Community: Mobile

Hello,I ordered an esim a week ago, recieved any emails email with some contract information and the invoice aswell, I have not at all recieved the esim in order to activate it, not by email or by mail.In the invoice email I was told to wait for a second email that would be sent to me shortly but I never received it.I am at a dead end, I cant login to my account even though I literally get sent my invoice to that email.could it be because I used my french number for the contract? Please help meEdit o2_Antje: Moved from Sim-Karte to English Community 

Dear Team, I want to disable automatic recharge from Guthaben. My current tariff is O2 S pack but sometimes I need to recharge with M pack when all the data has been used from the current tariff so I don't want to have two packs activated at once because of the automatic recharge.Please deactivate it. Thank you  Regards,Teena.

I ordered iphone and they ask to pay 185 euro as initial payment but after payment they rejected by order . Its very annoying after paying and what about refund when will i get that refund i need my money to purchase device

I ordered my e sim L flex. already more then a week ago.I received the order status. with a mail that further details will follow. But I don't get information to activate it.I don´t have enough info to activate anything onlineHow can I activate it?  When do I receive my card info and activation info?Edit o2_Bianca 24.03.25 12:13Uhr: Moved from o2 Sim-Karte Bestellung & Aktivierung to English o2 Community mobile

Hello, I ordered a phone with a O2 Mobile Unlimited Maz Pro from medimarkt tarife website yesterday. I can see the payment and id verifications are done. Now it is saying " İhr mobilfunkvertrag befindet sich aktuell in der Bearbeitung ". I have many experineces with this step from old times.  When O2 Vertrag is not prepared in the same day, then this Vertrag is never being prepared. Do you know the reason for this? Should I wait for 3-4 week or should I cancel my order?  Best regards Adnan Sahin  

Hello, Recently i closed my bank account. Accidently during top-up it went ahead with schufa mandate and 15 EUR was added immediately. (Prepaid account)This transaction will fail since the account is closed. Can I stop the mandate or Is there a problem that can occur?Is it okay if i just add the same amount using PayPal & credit card option to avoid issues when transaction fails?

Hi team,I want to port my O2 prepaid sim card to another service provider. What is the process for it and how much time does it take?Edit o2_Bianca 03.04.25 12:44Uhr: Moved from o2 SIM-Karte Bestellung&Aktivierung to English o2 Community mobile