Warenkorb

Vertragsverlängerung & Tarifwechsel

Jetzt Vertrag verlängern

Verschenke bis zu 50 % Rabatt

3 Codes für Familie und Freunde sichern

Frage

Please cancel SIM to eSIM replacement

Hello O2 team,

I recently requested the replacement of my SIM card to eSIM, by mistake. Probably due to a misunderstanding with the customer service.

Today I received a letter with the QR code for the activation and an email where I was asked to complete the operation, which I don’t want.

Could you please cancel the request?

Many thanks for the support!

You can ignore this, the order will be automatically deleted if it is not executed.

Hello @mke2 and welcome to our Community, we’re happy to have you 🌸

We cannot make any changes to SIM settings or orders via the community. Please contact support elsewhere for assistance → o2 Kontakt

However, as suggested by Bumer, you can simply choose not to switch to eSIM, in which case nothing will change with your SIM 😊

Kind regards, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News

@Bumer @o2_Rebecca thanks for your help

@mke2 Feel free to contact us again anytime if we can be of assistance. I wish you a relaxing weekend 😊

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝

Anmelden